Veteran School Certifying Official / Enrollment Services Assistant II

Working/Functional Title

Veteran School Certifying Official

Position Summary

This position will serve as one of three SCOs to coordinate the distribution acceptance and processing of applications for five different veteran educational benefit programs for approximately 1000 students per Veteran Administration (VA) educational benefits include the Post 9/11 GI Bill (Chapter 33) Veteran Readiness and Employment (Chapter 31 VR&E) Montgomery GI BillActiveDuty Educational Assistance Program (Chapter 30 MGIBAD Montgomery GI BillSelected Reserve (Chapter 16 06 MGIBSR) Survivors and Dependents Education Assistance Program (Chapter 35 DEA).

CHARACTERISTIC DUT IES RESPONSIBILITIES

1. Veteran Services Certification

Excellent communication interpersonal and conflict resolution skills. Demonstrated ability to provide empathetic studentcentered service in high stress situations. Makedecisions in a fastpaced environment.

Knowledge of the Veterans Administration Enrollment Manager system for reporting certifications VA approved MSU programs and other required documentation .

2. Veteran Services Administration

Understand each VA educational benefit program and explain each program to applicable students.

Maintain student records and keep the VA informed of the enrollment status for individuals using VA educational benefits.

Maintain academic program plans for each student and coordinate withacademic advisors/academic units to maintain applicable records.

3. Veterans Benefits Compliance

Interpret VA policies rules and regulations to maintain compliance with VA educational benefits federal rules and regulations.

Assist and provide all required documents and records for federal VA Compliance Survey Audits everyone to three years. Work closely with compliance officers to provide information such as student records financial information and other required documentation to ensure university compliance with VA rules andregulations.

4. Liaison to Veterans Administration Regional Office

Campus Liaison to Veterans Administration Regional Office. Inquire on behalf of students regarding VA debt remaining entitlement dependent eligibility rate of pursuit or anyapplicable issues.

Work closely with Veteran Administration Educational Liaison Representatives for any questions VApolicy interpretations or requests.

5. Required Training

Complete mandatory VA training which includes monthly webinars annual training modules inperson training and other training as assigned.

6. Collaboration with other Campus Units

Assist Controllers Office/Student Accounts with reconciliation of Post 9/11 GI Bill funding. Research and problem solve when funding issues arise by contacting the VA and/or students.

Work with the Office of Financial Aid to understand and maintain reports and lists of tuition specificawards.

Work closely with academic advisors to maintain academic program plans and progress toward degree.

Work closely with the MSU Center for Veterans and MilitaryAffiliated Students on policy interpretations and veteran benefit inquiries.

Serve as a resource to other University staff for issues and problems related to veterans educationalbenefits and provide the highest level of service to current students and prospective studentsregarding veterans benefits requirements policy and procedures.

7. Office of the Registrar

Train and integrate the daily use of Campus Solutions Student Information System to create reports and/or queries for required certification.

Collect requested documents and answer inquiries from students/parents/other external entitiesrequesting instate fee status (for tuition and financial aid).

Counsel students regarding the availability of additional veteran/dependent scholarship and grantfunding and how tolocate that funding and the application process.

Perform high level customer service in the daily operations of the Office of the Registrar including inperson phone and email.

Ability to identify recommend and implement process improvements to streamline veteran certification and compliance workflows.

Perform other duties as assigned.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired through a high school education; three to five years of related and progressively more responsible or expansive work experience in computer systems and procedure applications and/or records management; or an equivalent combination of education and experience.

Desired Qualifications

A bachelors degree in a Business Personnel Administration or Management.

Experience with the following technology:

Veterans Administration Enrollment Manager System

Michigan State University Campus Solutions Student Information System

Michigan State Approving Agency portal

Veterans Administration Veteran Readiness and Employment Tungsten Network Portal

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship age disability or protected veteran status.

Required Application Materials

Please submit your resume along with a cover letter addressing your extent of experience and why you feel this position would be a positive career move for you. Please include the names emailaddresses and phone numbers of three professional references.

Work Hours

STANDARD 85

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remotefriendly. Remotefriendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends May 6 2025 at 11:55 P.M.