MS Engineering Operations C/C# Senior Support Analyst Associate – Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives needs and feelings of others.
• Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Role Overview:

The C/C# Support Analyst is responsible for monitoring troubleshooting and optimizing C/C# applications ensuring seamless operation performance and availability of enterprise applications. The role involves incident resolution debugging performance tuning database optimization API troubleshooting and CI/CD support. The analyst will work in an Agile DevOpsdriven environment supporting legacy modernization stabilization enhancements and performance improvements for missioncritical Freight Rail and Logistics applications.

Required Technical Skills

Programming & Debugging: C C C# .NET Core WinForms WPF
API & Database Support: REST SOAP SQL Server PostgreSQL Entity Framework Dapper
Performance & Optimization: Profiling tools (PerfView dotTrace Visual Studio Profiler)
Server & Deployment: IIS Apache Nginx Windows Services Docker Kubernetes
DevOps & CI/CD: Jenkins Azure DevOps GitHub Actions Terraform Ansible
Cloud & Monitoring: AWS Azure GCP Splunk ELK Stack Dynatrace
Security & Compliance: OAuth2 JWT SSL/TLS SonarQube Fortify OWASP

Key Responsibilities

1 Incident Management & Troubleshooting

Provide Level 2/3 support for C and C# applications resolving crashes performance issues and integration failures.
Debug memory leaks concurrency issues deadlocks and threading problems in C/C# applications.
Investigate and resolve .NET Framework/.NET Core issues DLL conflicts and application dependencies.
Use Windows Event Logs Debugging Tools (WinDbg GDB Visual Studio Debugger) and Log Monitoring to identify root causes.
Work with ITILbased Change Incident and Problem Management processes (JIRA ServiceNow Remedy).

2 API & Database Support

Troubleshoot RESTful APIs Web Services and SOAP APIs in Web API and .NET Core.
Debug and optimize SQL queries stored procedures and indexing strategies in SQL Server PostgreSQL or Oracle.
Work with Entity Framework (EF) and Dapper ORM for efficient data handling.
Fix authentication and session management issues (OAuth2 JWT Active Directory LDAP).

3 Performance Optimization & Memory Management

Identify and resolve performance bottlenecks in C/C# applications using profiling tools like PerfView Visual Studio Profiler and dotTrace.
Optimize garbage collection memory allocation and CPU utilization in .NET and C applications.
Improve application startup time response latency and thread execution efficiency.
Tune database queries caching mechanisms (Redis Memcached) and data serialization (JSON XML Protobuf).

4 Windows & Linux Server Support

Deploy monitor and troubleshoot C/C# applications running on Windows and Linux environments.
Work with IIS Apache or Nginx for application hosting and configuration.
Manage Windows Services background jobs and scheduled tasks for batch processing.
Handle containerized applications (Docker Kubernetes OpenShift) in cloud environments.

5 CI/CD & DevOps Support

Support CI/CD pipelines for C# applications using Jenkins Azure DevOps GitHub Actions GitLab CI/CD.
Assist in automated builds and deployments using MSBuild NuGet and Octopus Deploy.
Work on Infrastructure as Code (Terraform Ansible) for cloudbased deployments.
Manage version control and branching strategies using Git Bitbucket or TFS.

6 Security & Compliance

Ensure C/C# applications comply with security standards (GDPR HIPAA SOC 2 ISO 27001).
Monitor and mitigate vulnerabilities using SonarQube Fortify and Veracode.
Implement SSL/TLS security measures secure API calls and rolebased authentication.
Protect applications against buffer overflow SQL injection and OWASP Top 10 security threats.

7 Cloud & Monitoring Support

Monitor application logs and errors using Splunk ELK Stack Application Insights or Dynatrace.
Support cloudhosted applications on AWS Azure or GCP using Lambda Azure Functions or Cloud Run.
Work with Azure App Services AWS Elastic Beanstalk or Kubernetes for hosting .NET applications.
Ensure application scalability and availability using load balancing and autoscaling strategies.

8 Collaboration & Documentation

Work in Agile (Scrum/Kanban) environments for continuous improvement and support.
Maintain technical documentation runbooks SOPs and knowledge bases.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Emotional Regulation Empathy Inclusion Intellectual Curiosity Managed Services Operational Excellence Operational Performance Management (OPM) 19 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date