Operations Supervisor - University District
Operations Supervisor - University District
Posted on :
05-05-2025
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1 Vacancy
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Job Description
Bouldering Projects mission is to foster meaningful human connection with the most inspiring and inclusive climbing movement and community spaces. We care deeply about humans. Were driven by the pursuit of better. We create joyful places and pathways for climbing fitness yoga and social experiences that inspire people to challenge themselves and engage in a lifestyle centered around health friendship and purpose.
Operations Supervisor
The Operations Supervisor is responsible for supporting the needs of the front desk staff by providing leadership modeling and training as well as acting as the principal conduit between customers staff and management. Operations Supervisors work alongside front desk staff to execute and oversee transactions at registers provide memberships and other services to customers and support the BPs mission of positive customer experiences. Operations Supervisors handle customer inquiries and complete unique customer service functions. This position also supports adult programs birthday parties events and individual and group instruction in the gym. Operations Supervisors are responsible for oversight of each shifts cleaning schedule and ensuring that rules and safety regulations are followed.
General Responsibilities
Serve as a key resource for Seattle Bouldering Projects procedures and policies; responsible for execution of correct procedures and policies.
Promote BPs customer service philosophy through coaching training and modeling.
Work with local managers to update & track the calendar of events adult programming and local happenings to drive customer engagement.
Ensure staffs quality and performance by participating in assessment commendations and evaluation.
Maintain employee motivation job satisfaction and professionalism via dynamic leadership. Participate in regular meetings with managers coordinators other supervisors and staff.
Work actively to cover staff absences illnesses and special circumstances.
Promote efficiency by supervising and coordinating staff activities in the gym.
Process purchases membership services and all other transactions at the register in alignment with BP customer service goals. Identify research and resolve customer issues.
Perform unique transactions such as class and event signups special ticket sales etc.
Ensures that document retention processing and disposal guidelines are followed.
Supports customers by actively responding to customer needs membership and event questions general inquiries and customer feedback.
Engage with customers providing assistance with climbing orientation and amenities. Ensure that new customers are introduced to the facility and rules.
Oversee a clean organized and presentable facility for members and guestsPerform & Ensure that opening and closing procedures are completed.
Assist in maintaining organized clean and efficient POS systems.
Ensure that retail areas are maintained and stocked. Identify and develop improved cleaning procedures.
Ensure that regular restroom/changing rooms and facility walkthroughs are regular cleaning duties
Group Facilitation and Instruction
Lead the facilitation of groups.
Support the facilitation of larger University District events like community competitions member appreciation events and etc.
Participate in individual and group instruction and/or orientation conversations as assigned.
Facility Safety and Incident Response
Serve as lead to support Risk Management development.
Respond proactively to injuries accidents or incidents following the Safety Manual and BP protocols ensuring proper documentation of incidents via the incident report log.
Ensure that all customers using the facility have a waiver on file and are aware of the rules and regulations of the facility.
Provide safety to customers through instruction and orientation.
Administer first aid in accordance with Safety Manual and BP Protocol
$20.76 $25 an hour
Expectations
Operations Supervisors primary responsibilities are to ensure a high quality customer and staff experience. Effective communication and personnel management are at the core of the Operations Supervisor position.
Working Conditions
Many duties require the availability to work a flexible schedule based on business needs and events including evenings and weekends. We are looking for someone that is available for 3035 hours/week. Expect to work opening evenings and weekends.
Application Materials
A cover letter is required to be considered for the role. In your cover letter you should address the following:
Your interest in leadership and in the Supervisor role
A process youd like to improve and why youd like to improve it
A lesson from your previous experience that youd apply to your work as a supervisor
HIRING PROCESS
Applications will be accepted through May 16th. Application updates will be shared the week of May 19th. Chosen applicants can expect an inperson or virtual interview with the Assistant General Manager and the Operations Coordinator.
Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities and unlock our potential.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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