Operations and CX Training Coordinator

Operations and CX Training Coordinator: NYC

alts Alteration Specialists is looking for an Operations and CX Training Coordinator

Location: NYC (Onsite 5 days/week) Reports to: HR Director

As the Training Coordinator at alts Alteration Specialists youll play a key role in elevating our teams capabilities and ensuring operational excellence. Youll lead the delivery of engaging training experiences and support the development of resources that empower our staff to provide worldclass service in a luxury environment. This role requires excellent communication skills a passion for continuous learning and a deep appreciation for our people and processes. Youll report directly to the HR Director and collaborate closely with the Client Experience Manager (CXM) Project Manager (PM) and studio leadership teams to ensure alignment across functions and locations.

Responsibilities

Onboarding

• Facilitate interactive onboarding sessions for new hires and internal transfers ensuring clarity on our values service standards and operational procedures.
• Assist in developing onboarding materials and resources.
• Collaborate with CXM and PM to align onboarding content with Alts customerfirst ethos.
• Gather feedback and provide insight to refine onboarding effectiveness.
• Coordinate onboarding logistics and LMS enrollment in partnership with HR.
• Conduct evaluations during the onboarding process including a 10day checkin and one of four formal evaluations for all new hires.

Supplemental Training

• Act as the central point of contact for studio operations and client experience training.
• Lead virtual and inperson group training sessions across our markets (NY NJ CT).
• Support the planning and execution of companywide training events like Learning Week.
• Identify ongoing learning opportunities to enhance our luxury service experience.
• Track attendance engagement and effectiveness of all training efforts.
• Conduct studio visits to assess operational consistency and identify coaching opportunities.

Resource Development

• Create and maintain training content (howto guides videos visual documentation) using tools like Notion Canva and Rippling.
• Collaborate with PM and CXM to produce tailored content for specific functions.
• Manage training tools such as LMS and webinar platforms.
• Regularly update resources for clarity accuracy and alignment with brand standards.

Attitude & Professionalism

• Embody alts core values: empathy sustainability professionalism and service excellence.
• Cultivate a positive supportive learning environment that empowers every team member.
• Uphold confidentiality and demonstrate integrity in all communications and commitments.
• Take ownership of your own growth and adapt with the evolving needs of the team.

Attributes

• You are warm compassionate and empathic. You have a calming demeanor and a way of building trusting caring relationships with ease.
• You are a skilled communicator. Youre both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
• You are mission driven. You are motivated to help change the fashion industry and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
• You are systematic and detail oriented. You derive pleasure from being highly organized finding joy in creating order executing flawless workflows and cringing at even the smallest typo
• You are thoughtful. You can anticipate the needs of your tailoring team and clients and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organizations objectives.
• You have great professional integrity. You take ownership over your work ask for help when you need it and are committed to your own growth and development

Experience

• 4 years of experience in a customerfacing or training role ideally in customer success retail operations or luxury service.
• Excellent written and verbal communication skills; engaging presenter.
• Comfortable working independently and collaboratively across departments.
• Technologically proficient; experience with LMS platforms Microsoft Office Notion Canva and video creation/editing tools preferred.
• Willing and able to work inperson at NYC HQ or Studio locations 5 days per week.
• Willingness to travel locally for inperson training (NY NJ CT).
• Startup experience or a flexible adaptive work style is a plus.

Why the Role is Compelling
As an Operations and CX Training Coordinator at Alts you will play a critical role in the overall success of our employees by having a direct impact on how teams are trained supported and empowered across multiple stores. This is a rare opportunity to shape the learning culture of a fastgrowing missiondriven company redefining luxury service through craftsmanship sustainability and empathy. Youll work crossfunctionally with passionate leaders build meaningful connections with employees at all levels and drive initiatives that directly influence the client experience. For someone who thrives in dynamic environments values thoughtful structure and wants to grow with a brand that genuinely invests in its people this role offers the chance to lead with purpose build with intention and evolve within an organization thats as committed to excellence as it is to its values.

Alts is committed to hiring and rewarding top talent. We value hard work dedication and the development of our employees. As part of our team you will receive competitive compensation benefits and ongoing opportunities for personal and professional growth.

Compensation
This role offers a competitive salary with a starting range of $50000$58000 per year based on experience. This role also requires weekend availability.