Trade-in Operations Intern
Trade-in Operations Intern
Posted on :
05-05-2025
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1 Vacancy
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Job Description
Hi were Back Market.
Were here to help make tech reliable affordable and better than new. Were a global marketplace for refurbished devices helping lower our collective environmental impact by providing trustworthy affordable tech with 92% less carbon emissions than new.
Yep you read that right. Turns out refurbished tech is way better for the planet than new. In fact With every device purchased on Back Market our positive impact on the planet grows. From our Customer Care representatives to our software engineer every individual at Back Market cuts the planet and consumers a break. Our mission is simple: to do more with what we already have.
Are you ready to join us
The TradeIn service enables customers to sell their old devices (smartphones tablets gaming consoles) to the Back Markets network of professional refurbishers.
This is great for the consumer who can reclaim cash for their old device and prevent the accumulation of ewaste in our landfills. TradeIn is also a key pillar for Back Market as it facilitates the sourcing of tech devices to be refurbished and sold on our website.
As an TradeIn Operations Intern you will be exposed to a large variety of business topics and will have daily interactions with members of the TradeIn team and many other Back Makers to lead your projects to success. Youll also take part in and contribute to all team meetings and reviews.
We offer 3 roles (to choose from at the end of the process)
Customer Operations: ensure a smooth & satisfying experience for customers selling on our platform by improving efficiency of current processes and tools and building improved experiences. Notably includes customer care logistics fraud management and payment.
Seller Operations: ensure a smooth & satisfying experience for refurbishers sourcing with the Tradein service by improving efficiency of current processes and tools and building improved experiences. Notably includes seller onboarding optimization of prices growth & quality monitoring.
Expansion Operations: support growth in key countries & categories by improving customer & seller operations and participate in the launch of new services (recycling partnerships )
Your Mission (If You Accept):
- Some missions can differ a bit depending on the scope choosen (Customers Sellers or Expansion).
- Tracking and monitoring KPIs to help the team understand performance drivers and take relevant actions: you will support the team in regular reporting oneoff analyses on specific topics and continuous improvement of reporting and tools
- Being in charge of key operational processes and checks to ensure a steady performance and customer satisfaction
- Improving efficiency through automation (simplify / automate processes reportings analyses alerting )
- Build new or improve existing processes tools and reports on adhoc projects (quality control customer care pricing )
- Participate in structuring large projects by identifying opportunities (benchmark research ) setting up action plans identifying stakeholders (within teams such business development marketing or product) defining timelines and success factors and regularly following up on progress
Play a key role in ensuring TradeIn performance reaches targets on a daily / weekly / monthly basis by:
Support the team on major projects examples of projects and topics you could work on:
Youre At The Right Place If:
- You are looking for a 6month internship
- English is nobrainer (fully professional capability). If youre extra cool and speak more languages (French German Spanish) bonus points for you!
- Expansion Operations role: English and French are mandatory
- You have advanced analytical and data manipulation skills and exceptional attention to written visual and quantitative detail
- You have advanced Gsheet skills (incl. pivot tables complex formulas ) ; you have basics of SQL or willingness to learn during the internship ; VBA Zapier and any automation or visualization tool/software is a big plus
- You are eager to test and learn by yourself and to proactively identify areas of improvement and implement solutions
- Ideally you have previous experience as a business analyst country or category manager operations manager (logistics customer care ) seller success manager investment banking or consulting intern/junior and you are looking for a handson experience allowing you to have a concrete impact on the business.
About The Internship:
- Start date: July 2025
- Duration : 6 months
- Fulltime internship (35h/week)
- Location for Customers & Sellers Operations roles: Paris (France) or Bordeaux (France) or Barcelona (Spain) to be discussed.
>> Expansion Operations role: Paris only.
Recruitment Process:
- Videocall Interview with the Talent Acquisition Specialist
- Business case (live) with a member of the team
- Skills & cultural fit interview with the direct manager
WHY SHOULD YOU JOIN US
At Back Market were committed to hiring and supporting diverse teams of people from all backgrounds experiences and perspectives its one of the reasons were such a highscoring certified B Corp company (93.2).
No matter your role and seniority level youll enjoy impactdriven work with handson career development in an innovative driven and fastpaced environment with benefits to match like:
A mission driven work environment where your day to day makes an impact on the planet. Seriously.
Hybrid work environment with 2 remote days a week and 1 remote work week per quarter plus 3 flex days.
Employee Resource Groups including mentorship programs comprehensive accessibility policies and cultural competency training.
At Back Market we strive to create a workplace that embodies the world were trying to change. Weve embedded our diversity equity and inclusion principles into our DNA from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesnt mean the perfect fit we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process please do not hesitate to discuss this with the Talent Acquisition Team.
Required Experience:
Intern
Employment Type
Intern
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