Front Desk Manager
Front Desk Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job description
A rewarding and challenging experience awaits you at Hotel X Toronto A Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. At Hotel X Toronto we are dedicated to providing kind unpretentious customerfocused service that has resulted in numerous awards over the X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.
Job Summary
Under the leadership of the Director of Front Office & Guest Services the Front Desk Manager is responsible for administering front office functions and supervising staff while on their shift. Areas of responsibility include Front Desk Rooftop Pool and VIP lounge. You will oversee all Front Office operations during your shift direct and work closely with other managers and employees to successfully reach all department goals. The Front Desk Manager will look after the wellbeing of guests and associates alike while maximizing the financial performance of the department. The role consists of a mix of day and night shifts.
Role and Responsibilities
- Manages all Front Desk components of operations to drive guest satisfaction and reach desired financial goals.
- Ensure all operations and cash handling are done in compliance with companys policies standards and procedures.
- Create expectations lead people manage processes and hold people accountable for the agreed upon activities and time tables.
- Identify operational challenges and facilitates the development of solutions.
- Analyze investigate and resolve all guest complaints.
- Maintain and balance guest room inventory.
- Observe Front Office staff behavior and provide proper feedback and training when necessary.
- Ensure all guest interaction areas have an atmosphere which is conducive to overall guest satisfaction.
- Interact with guests in order to obtain feedback about the products and services offered by the hotel.
- Able to perform all duties and responsibilities of any Front Office staff member.
- Provide support to the developmental needs of others by providing proper feedback and training.
- Utilize communication skills to lead support and encourage others.
- Assists in the interview and training process of possible new staff members.
- Promote interdepartmental teamwork through open lines of communication and coordination.
Work perks & Benefits
- Competitive Salary
- 100% Group Insurance Coverage
- RRSP
- Meal benefit per shift
- Discounted parking options
- Dry Cleaning Allowance
- A great working team environment!
Qualifications
3 years minimum front desk experience and at least 2 years of supervisory experience in a Hotel or related industry.
Front office experience within a luxury hotel environment is a plus.
Postsecondary degree in tourism or hospitality is preferred.
Energetic and outgoing with a positive attitude driven to provide an outstanding guest service experience.
Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of associates and guests in a professional and cordial manner.
Excellent organizational computer analytical and problemsolving skills. A working knowledge of Opera is a plus.
Familiarity with Canadian and provincial laws.
Flexible shift availability including evenings weekends and holidays.
Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements please advise Human Resources during the recruitment and selection process.
We thank all applicants; however only those selected for an interview will be contacted.
Required Experience:
Manager
Employment Type
Full-Time
