Guest Service Agent
Guest Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Location
Interlocken Resort
The FourDiamond awardwinning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains this yearround Colorado resort near Denver offers a wealth of onsite amenities. With its stunning panoramic views of the mountains or valley unmatched luxuries and the essence of snowcapped mountain tranquility the Omni Interlocken Resort is sure to sweep you off your feet.
The Omni Interlocken Resorts associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Interlocken Resort may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking a fulltime Guest Service Lobby Agent for the beautiful Interlocken Resort & Spa!
If you love hospitality creating amazing customer experiences and the structure and benefits that come from working with a hotel company then you will love working with Omni!
Omni Hotels & Resorts was named one of the BestLed Companies in 2024 by Glassdoor!
Omni Interlocken Resort & Spa is seeking a Guest Service Agent to join our outstanding front office team! This vital role will work closely with the Front Office Manager and Leaders to successfully execute all operations relating to the Guest Services lobby front desk and Ideal Services experience resulting in high levels of guest satisfaction. This highly motivated individual will be responsible for providing a fivestar welcome and departure experience to each guests as well as serving as ambassadors throughout the guests stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them. Guest Service Agents are also responsible for resolving guest issues and completing special requests. This role will work as an integral part of the front desk division to create a 4diamond guest experience from guest arrival through departure. This includes shuttle driver bellman and lobby attendant responsibilities in addition to front office and phone operating system.
We are looking for motivated and energetic individuals who love contributing to a winning team. If you have customer service experience in a hotel environment and a passion for serving others we would love to speak with you about this role.
Salary range for this position (based on experience): $22.00/hour. Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical Dental Vision and other healthcare benefits Paid Maternity Leave 401k and Paid Time Off Accrual. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.
Additional associate benefits offered include golf privileges discounts at the spa and restaurants discounted rates at other Omni properties corporate discounts continued education opportunities and more.
Responsibilities
- Greet all guests warmly and friendly offering assistance including escorting guests to their rooms and helping with luggage.
- Informing guests of all the property amenities hours of operation and local areas of interest and activities.
- Reviewing the room features to the guest (use of the room key hydration stations inroom safe and other services).
- Responds to all guest requests appropriately and remains alert courteous and helpful to guests and fellow associates always.
- Assisting with arrival of vehicles on the front drive and providing information on parking information and retrieval of vehicle.
- Responsible for doorperson coverage as needed.
- Maintain front drive and lobby in a clean and tidy manner.
- Assist with luggage storage retrieval and departure from the room in a timely manner.
- Deliver guest amenities or special requests to guest rooms (i.e. rollaway beds baby cribs refridgerators toothbrushes/toothpaste shampoo etc).
- Drive town car vehicle to and from designated destinations in a timely manner
- Apply knowledge of driving and skills in maneuvering vehicle at varying speed in difficult situations such as inclement weather and heavy traffic
- Greet guests and provide on boarding assistance
- Ensure cleanliness of town car vehicle; including interior and exterior
- Inspect vehicle daily and report any damage or safety concerns immediately to management
- Maintain accurate log of vehicle maintenance
- Report any safety concern immediately to management
- Maintain accurate log of services rendered
- Create memorable experience during transportation service
- Maintain 4Star/4Diamond standards of guest service.
- Accept other special duties as requested by management.
- Assist in keeping front entrance clean and tidy
- Understand all emergency procedures
- Understand all amenities and services offered at the Hotel and local area
- Show initiative in finding ways to contribute to the hotels operation and guest experience.
- Notify the front desk of VIP arrivals whenever possible.
- Understand all Moments of Service scenarios
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and coworkers both in person and by telephone
- Customer Service Oriented
- Must pass preemployment drug screen and motor vehicle background check.
- Outgoing friendly personality
- Valid Drivers License required
- Flexible schedule; including days nights weekends and holidays
- Candidates must have previous customer service experience; hotel experience is preferred.
- Follow all company policies procedures and report accidents injuries and unsafe work conditions to manager.
- Excellent customer service anticipation of guest needs and problemsolving skills are required.
- Must have strong communication presentation training and organizational skills.
- Maintain a professional business appearance attitude and performance.
- Must be able to work a flexible schedule including weekends and holidays.
- Lift carry and place objects weighing up to 50 lbs. without assistance.
- Move push and pull objects weighing up to 200 lbs. without assistance.
- Ability to sit or stand for long periods of time or for an entire work shift.
- Ability to bend in order to lift heavy items
- Must be 18 years or older.
Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
Required Experience:
Unclear Seniority
Employment Type
Unclear
