Customer Operation Returns and Order Management Specialist with French (fixed term)
Customer Operation Returns and Order Management Specialist with French (fixed term)
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Job Description
At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.
Customer Operation Returns and Order Management Specialist with French (fixed term)
In this role a typical day will include:
- Review and evaluate return requests to ensure they meet company policy criteria.
- Authorize or reject return requests
- Issue Returns Material Authorizationsfor approved return requests
- Track return shipments to ensure timely receipt and update the system accordingly
- Process credits refunds or replacements for returned items
- Manage SFDC case queue
- Track the efficiency of the RMA process and identify improvement opportunities
- Contact with the stakeholders across EMEA region
- Keep monitored trends root cause CO impact for customer returns
- Supporting required controls for process effectivnes
- Timely issue identification resolution and appropriate escalation with the key business stakeholders.
- Within above scope of responsibility operate according to internal standards external audit standards regulatory standards and legal requirements.
- Enter customer orders into the system verifying product availability pricing and terms.
- Export Orders management for DROMCOM
- Update order status in the system and track shipment progress.
- Provide order confirmation shipping updates and delivery notifications to customers.
- Address customer inquiries and concerns promptly managing order modifications cancellations and special requests.
- Maintain a high level of customer satisfaction through proactive communication and problemsolving.
- Cooperation and coordination of activities with correct Function/Team for customer related activities or other topics as agreed.
- Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role for which associate has the necessary experience and/or training.
WHAT YOULL BRING TO ALCON:
- Professional experience in order management and order to cash area
- Languages: English and French fluent
- Experience in corporate environment preferably in Shared Service or GBS
- Experience in phone customer service
- Knowledge of SAP is a must have
- MS Excel advanced level
- SFDC nice to have
- Solid understandings of business processes (OTI and I2C related)
What we can offer you:
- Very best working environment for our employees
- Collaboration and frequent direct interactions with business stakeholders
- Truly international environment and daily interactions with colleagues from all over the world
- Attractive benefits package (private medical care group insurance lunch card transportation allowance pension plan Multisport/cultural card Alcon products for you and your significant other)
- Attractive compensation package (including bonus scheme)
- Hybrid work possibilities (3/2/weekly)
- Fixed term contract (12 months)
- Brand new office with many facilities inside located at NewCity building 15 Marynarska Street Warsaw
Alcon Careers
See your impact at Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
