Tenant Service Coordinator
Tenant Service Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Tenant Service Coordinator with Hines at Atlantic Station you will coordinate the daytoday delivery of property services to the tenants and Members. Responsibilities include but are not limited to:
- Manages assigned service contracts and projects with directions from Property Managers.
- Conducts monthly property inspection reports.
- Monitors access logs regarding vendor work and coordinates information flow between security engineering construction manager and tenant/Members.
- Assists Property Managers and Project Accountants in all aspects of financial management i.e. invoice coding monthly accruals reforecasting collections etc.
- Coordinates tenant/Member meetings breakfasts gifts and promotions.
- Conducts tenant/Member surveys.
- Coordinates Tenant movein/outs facilitates completion of any punch list items and distributes checklist to management team.
- Maintains key contacts lists.
- Assists in developing producing and distributing all property communications including crisis messages/alerts key transmittal letters tenant/Member notifications etc.
- Followsup on daily tenant service requests (e.g. service calls and special service requests).
- Assists in the preparation of Monthly Ownership Reports and Annual Plan.
- Acts as a team member with all employees of the management staff.
- Maintains and updates vendors and other files.
- Carries out other duties as assigned by Property Managers.
Qualifications
Minimum Requirements include:
- Bachelors degree or currently enrolled and two years completed from an accredited institution.
- Two or more years of experience in customer service or relations.
- Good interpersonal skills.
- Maintains calm demeanor in emergency situations.
- Establishes a cooperative working atmosphere among staff.
- Exchanges ideas information and opinions with Staff and Property Management to formulate policies and programs and/or arrive jointly at decisions conclusions or solutions.
- Ability to converse with all levels of tenants.
- Ability to understand and read newspapers periodicals journals manuals to remain conversational and knowledgeable of local news and events.
- Proficient knowledge of Microsoft Outlook Word Excel and PowerPoint.
- Ability to operate personal computer.
- Ability to talk/answer telephone.
- Ability to visually inspect building.
- Ability to meet highest attendance requirements and punctuality requirements.
- Ability to detect emergency alarms auditory and/or visual.
- Ability to rearrange the configuration of lobby planters by pushing boxes to various locations in lobby. Ability to arrange holiday decorations set up tables/flowers/food for special events.
- Ability to make aesthetic decisions based on visual perception.
- Ability to drive and walk to various locations to purchase needed supplies and materials for special events and presentations.
Closing
At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living office retail mixeduse logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.
Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
Required Experience:
IC
Employment Type
Unclear
