Guest Services Concierge
Guest Services Concierge
Posted on :
04-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-05-2025
Job Description
Position Title:Guest Services Concierge
Pay Range: $18.00 per hour
Position Purpose:
Provide support for the weekly business development event function for Executive Management; supports Board of Directors and VIP ticket distribution and purchases. Position will report to CEOs Executive Assistant.
Essential Functions:
- Coordinate RSVPs for business development function
- Assist with hospitality duties during business development dinners and special events as needed.
- Assists with special needs requests such as disabled services or VIP requests.
- Help support the ticket distribution and purchase of tickets for Board Members and VIP guests.
- Help process ticket requests through the OCFEC box office as requested.
- Provide customer service to guests including fair patrons VIP guests and/or Board Members.
- Ensures that guests leave the property with a positive experience.
- Perform clerical work as needed e.g. photocopying mailing returning emails setting up templates using Excel and Google Sheets etc.
This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Qualifications:
- Must be at least 18 years of age.
- Previous experience in a customer service position preferably working with the public or VIPs required.
- Ability to remain calm and helpful during stressful situations essential.
- Ability to work under minimal supervision.
- Demonstrated excellent customer service skills.
- Strong organizational skills.
- Ability to respond timely to email phone and text communications outside of normal business hours.
- Must be available to work opening and closing weekend and all Wednesdays and Thursdays during of the annual OC Fair (additional days are flexible).
- Basic computer and software skills e.g. Excel Word and Outlook
- Willingness to work outside the normal business days/hours as demanded by fairtime events and programs.
Preferences:
- Familiarity with Microsoft Excel
- Knowledge of the layout and facilities of the OC Fair & Event Center highly preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit talk and hear. The employee is occasionally required to walk; use hands and fingers to operate handle or feel objects tools or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately quiet however louder noise levels may be experienced during outdoor events and when in larger event buildings.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Will be required to perform other duties as directed requested or assigned.Employment Type
Hourly
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