Product Manager, Orchestration and Planning Tech
Product Manager, Orchestration and Planning Tech
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Job Description
Who We Are Orchestration and Planning Tech
The Optimization team within the Orchestration and Planning Tech (OPT) STO is responsible for selecting the optimal fulfillment plan throughout the customer purchase journey at Wayfair. This involves designing algorithms and building scalable systems that select the fulfillment plan and optimize orders as they move through the fulfillment process to ensure the best possible customer outcomes.
Within Optimization the Plan Outputs team plays a critical role as the interface between Supply Chain Technology and external consumers of the fulfillment plan. Once a fulfillment plan is selected the Plan Outputs team ensures that this information is accurately and efficiently communicated to teams within and outside of Supply Chain Tech including Storefront Browse and thirdparty partners like Google.
By enabling realtime fulfillment plan communication across these systems the Plan Outputs team ensures that customers receive clear reliable delivery expectations throughout their shopping journey directly influencing trust conversion and satisfaction.
What Youll Do
- Fulfillment Plan Communication: Act as the key bridge between Fulfillment Optimization and customerfacing teams to ensure fulfillment selection decisions (e.g. shipping dates delivery promises) are accurately and clearly represented to consumers.
- CrossSystem Alignment: Aligning fulfillment inputs with pricing and inventory management systems to drive better cost optimization and ensure consistent business logic across platforms.
- Formalizing Fulfillability Criteria: Defining clear criteria for when products are considered fulfillable or unfulfillable to improve product findability and maintain customer trust.
- Leading CrossFunctional Initiatives: Acting as the primary product lead for major timesensitive programs affecting the Wayfairs customer journey and Delivery Experience.
What Youll Need
- 5 years building products or infrastructure at scale from concept to launch and beyond.
- Crossfunctional product leadership
- Understanding of supply chain fulfillment and logistics processes.
- Able to understand and map dependencies across tech and supply chain systems.
- Ability to define product roadmaps prioritize features and manage the product lifecycle.
- Excellent analytical problemsolving and decisionmaking skills.
- Experience with ecommerce and customer facing products
- Deep understanding of how delivery speed reliability and promises impact customer behavior (conversion NPS).
- Ability to balance customercentric goals with operational and cost considerations.
An Important Note about Wayfairs InOffice Policy:
Please note that this is a hybrid role based in Boston and will require you to work in the office on Tuesdays Wednesdays and Thursdays.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
IC
Employment Type
Full Time
