Assistant Front Office Manager

Join the prestigious Fairmont Hotels & Resorts as an Assistant Front Office Manager and lead a dynamic team in delivering worldclass hospitality. Step into a leadership role where your passion for service attention to detail and ability to inspire will elevate our guests experiences.

Position Type: Permanent
Start Date: May 2025

Job Duties Include:

• Oversee the daily front office operations ensuring seamless checkins smooth departures and an exceptional guest journey.
• Hiring coaching developing and performance managing the Front Desk team
• Resolve guest concerns with care professionalism and prompt action ensuring every guest leaves with a lasting impression.
• Improve service delivery by streamlining procedures and removing obstacles that hinders service 
• Develop visionary proposals aimed at improving service climate colleague moral and shareholder return
• Manage staff schedules and handle payroll processing.
• Practicing room yield management to ensure maximum profitability of overall operations
• Oversee inventory management including room types and categories.

Qualifications :

• Previous supervisory or management experience in front office operations
• Hotel Operations diploma or degree from a recognized institute an asset
• Operational knowledge and use of Opera and Microsoft Office Suite

You may be required to work on holidays weekends overnights and other nonday shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided onsite for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.