Administrative Assistant III

GJJ/25; Department of Admissions Recruitment and Enrollment Services

Pikes Peak State College is located at the foot of Pikes Peak in Colorado Springs Colorado. PPSC offers broad programs in transfer occupational and preparatory subjects emphasizing student and community needs. Colorado Springs is a great city to both work and live.

CCCS recognizes the importance of a workforce that is reflective of our diverse student community which consists of 22.1%Hispanic; 6.2% Black/African American; 3.7% Asian/Pacific Islander: 0.9% American Indian/Alaskan Native; and 60.5% White. As such we are interested in selecting the best candidate from a diverse pool.

EMAIL ADDRESS: All correspondence regarding your status in the selection/examination process will be conducted via email. Please include your current email address on your application and set up your email to accept messages from and addresses. If you do not have an email address then you will receive correspondence via US mail.

NOTE: This fulltime position at the Rampart campus and will work Monday through Friday 8:00 a.m. to 5:00 p.m. with varying hours and days off which may include evening hours depending on the business needs of the college.

The Colorado Community College System (CCCS) and its colleges is the statewide pathway to individual achievement and economic vitality. We provide an accessible responsive learning environment that facilitates the achievement of educational professional and personal goals by our students and other members of our communities and we foster an atmosphere that embraces academic excellence diversity and innovation.

You will admire the friendly culture of our colleges and be inspired by our team environment and dedicated employees. Additionally we offer:

• Generous annual and sick leave benefits; our employees stay because of the work/life balance they are able to obtain here.
• Attractive health dental vision life and flexible savings options; we will also help you build your retirement savings via our defined benefit or defined contribution plans.
• An opportunity to become a lifelonglearner and enjoy considerable savings for the college education of your dependents through our tuition reimbursement program.

The Enrollment Services Specialist provides support with admissions registration student records and financial aid to both current and prospective students. Based primarily at the Rampart Campus Enrollment Services Center this role may also require assisting at other campuses. Staff serve as a key point of contact and offer support through inperson interactions phone calls emails and text messages.

This position guides students through various enrollment steps including the admissions application transcript requests course registration and understanding student account details. The specialist helps students access and navigate the student portal email system and Navigate platform. They also explain financial aid awards review account status and provide information on residency classification and how it affects tuition and the admissions process. A major part of this role involves providing phone support through the colleges registration line (x3232). The position responds to inquiries about registration procedures deadlines course availability and policies. They assist students in registering for classes managing add/drop requests and resolving registration issues including system errors or holds due to financial academic or advising reasons. When students encounter holds the specialist explains the issue and either resolves it or directs them to the appropriate department.

The role also includes reviewing and processing student documents such as add/drop forms withdrawals financial aid paperwork appeals and residency requests using the student information system. Staff helps students understand where to find electronic forms on the college website or student portal and may assist with special registration situations including late registration course overrides or accommodations for students with disabilities. For returning or transfer students the specialist supports reentry by helping them understand how previous credits apply and what steps to take next.

This position may guide students in selecting appropriate courses based on their program of study and help them make informed choices. Strong customer service is essential and the specialist must maintain a professional and supportive demeanor even when dealing with frustrated or anxious students. The ability to resolve concerns provide clear and accurate information and follow up when needed is crucial. Time management and multitasking skills are also important as the specialist often handles multiple inquiries at once especially during peak periods. They must prioritize urgent issues and coordinate with other departments to ensure smooth service delivery. Accurate documentation of student interactions and updates to records are a regular part of the job. Staying informed about registration updates deadlines policy changes and technical issues is key to providing timely and effective support.

This position plays an important role in supporting students and helping them successfully navigate the enrollment and registration process by offering reliable information resolving issues and ensuring a positive experience throughout their academic journey.

Residency Requirement:

Class Code & Classification Description:

Review of the completed signed and submitted appeal will be timely on the basis of written material submitted by you using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email atwithin ten (10) calendar days from your receipt of notice or acknowledgement of the Departments action.

This posting may be used to fill one or more similar positions in the future.

Comparative Analysis Process:Your employment application will be used to rate your training and experience and to determine your rank among the candidates for this position. Other forms of testing may include eSkill oral board written etc. subject to change based on number of qualified applicants.It is therefore very important to fill out the application completely and to give a detailed description of your education and work experience. Your application and attachments should address the described duties minimum and preferred qualifications. Be sure your application specifically addresses the requirements as listed in the Minimum Requirements section and that all required documents are included in the application packet (e.g. application transcripts licensure supplemental questionnaire etc.). Failure to include the required information by the application deadline will result in your rejection from consideration of the position.

IMPORTANT NOTE TO APPLICANTS:Former employees of the Colorado Community College System or one of its 13 colleges who were disciplinary terminated or resigned in lieu of termination must disclose this information on your completed application.For information regarding Pikes Peak State College Security including crime statistics for the Centennial Downtown Studio and Rampart Range campusesand surrounding area please see the PPSC Department of Public Safetys website at: For a hard copy report please contact Human Resource Services at 719.502.2600.

Equal Opportunity Employer:
The Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need all will have the opportunity to thrive. In all aspects of the employment process decisions are made based on merit competence performance and business need without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy creed ancestry national origin marital status genetic information military status or any other protected status in accordance with applicable law.

Americans with Disabilities Act (ADA) Accommodations:
As part of our commitment to provide access to individualized support our agency will assist individuals who have a disability with reasonable accommodation requests related to employment including completing the application process interviewing completing any preemployment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our VicePresident of Human Resource Services Kim Hennessy at or call (719).

Pregnant Workers Fairness Act:
The Pregnant Workers Fairness Act allows applicants to request a reasonable accommodation for known limitations related to pregnancy childbirth or related medical conditions. If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to the Vice Presidentof Human Resource Services Kim Hennessy atdu or call (719).

Address Confidentiality Program:
If you are covered by the Address Confidentiality Program as provided by Colorado Revised Statute (CRS)throughplease notify the Human Resources office or analyst listed on this announcement so that you are provided the appropriate time extension for notifications provided by U.S. Mail. The extension allowed under this program applies only to U.S. Mail notifications that include a deadline of 10 days or less.

The Federal Clery Act (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agencys Annual Security Report. A copy of this information is available on the CCA website athttp:// A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora as well as public property within or immediately adjacent to and accessible from our campuses.

FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO:

Per the requirements of the Step Pay Program implemented on July 1 2024 any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System including at Institutions of Higher Education is indicated in your application so that your timeinseries can be calculated accurately.