Guest Services - Part time - Savannah Lakes RV Resort
Guest Services - Part time - Savannah Lakes RV Resort
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Salary Not Disclosed
1 Vacancy
Job Description
We need YOU on our Savannah Lakes RV Resort Team!
Now hiring Part time Guest Services!
Are you passionate about creating lasting memories for guests Do you thrive working with a team that cares about others strives to reach excellence in the quest to serve others and loves enhancing the guest experience in the most creative & thoughtful waysWell then your next opportunity awaits you at Savannah Lakes a Luxury Campground Destination nestled in the pines and we are excited about your interest in joining our Team! With a beautiful backdrop of greenery nature and pictureperfect views we love providing exceptional service amenities and a beautiful landscape for our guests.
Our commitment to your success is enhanced by our competitive compensation and extensive benefits package which includes:
- 401k with a company match up to 6%
- Company paid STD and LTD
- Career development
Position Summary: The Guest Services Agent is the main contact for guests during their stay and sets the standard for an exceptional resort experience.
Essential Duties and Responsibilities: To perform this job successfully an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensures an efficient and customer friendly checkin/checkout process for all guests.
- Exemplifies genuine hospitality standards and makes each guest feel welcomed and appreciated; Anticipated customer service needs and thanks customers with genuine appreciation.
- Strives to gain guest name recognition.
- Answers telephones using appropriate etiquette to book reservations or assist with existing reservations including booking stays at other communities in the company portfolio. Follows procedure to make cancel or change reservations. Maintains guest database and profiles.
- Assists guests with concierge services including resort store purchases personal planning services including offers to arrange dining reservations golf tee times (property specific) and activities and stay upgrades; Maintains excellent understanding of amenities and activities at the resort.
- Handles guest requests and complaints with guest satisfaction as the priority.
- Processes reservation merchandise ticket and feebased activities payments; Responsible for accurate cash handling procedures and making daily deposits.
- Performs various administrative tasks including answering multiline phones typing computer and data entry.
- Handles restocking items in assigned area as needed during shift. This includes facing restocking cleaning and sanitizing resort store fixtures and food and beverage equipment.
- Ability to work a flexible schedule including evenings weekends and holidays.
- Performs other related duties as assigned.
Employment Type
Full-Time
