Customer Operations Associate
Customer Operations Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- This position will be an integral part of the Hardware Operations team. The primary function of this position is to support the backoffice customer operation functions associated with the order management and lease booking of medical equipment.
- Enter hardware orders in JDE 9.2 as per customer purchase order and supporting financial workups for both leases and purchases.
- Perform cycle billing function to advance order processing in JDE 8.12.
- Monitor order progress in JDE 9.2 to ensure complete transmittal to customer facing warehouse and through invoicing; intervene as required.
- Prepare monthly lease rebills and manual billings when required.
- Work closely with warehouse personnel to facilitate shipping process including mode of transport.
- Perform lease booking functions in LeasePak to commence invoicing upon confirmation of installation.
- Assist with hardware payment dispute resolution (purchases and lease billings).
- Update and maintain data in designated Excel workbooks and tracking files.
- Prepare all transaction documentation in advance of document imaging.
- 2 5 years customer operations experience.
- Experience in lease backoffice operations (preferred).
- Minimum requirements: High school degree or equivalent; 4year college degree (preferred).
- Ability to organize workload and prioritize tasks.
- Attention to detail with a high level of accuracy and ability to selfcheck.
- Ability to clearly identify and resolve routine and some nonroutine issues on a timely basis.
- Effective written and verbal communication skills.
- Working systems knowledge of JD Edwards Therefore LeasePak.
- Working knowledge of Excel.
- Must have the ability to meet deadlines and handle multiple projects; should be able to ask the right questions and lead conversations in order to solve customer or internal issues.
- Must be able to work effectively within a cross functional group to address business issues and ensure milestones are met.
Required Experience:
IC
Employment Type
Contract
