Resident Service Engineer - Newport News, VA
Resident Service Engineer - Newport News, VA
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$ 75000 - 75000
1 Vacancy
Job Description
Resident Service Engineer Newport News VA
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology design the right solutions and automate the processes that propel the industry forward. To us packaging is much more than a boxits delivering whats right for our customers their customers our people and the planet.
About the Role
A Packsize Resident Service Engineer will install configure and maintain Packsize equipment solutions onsite at a designated customers facilities. They must be a creative problem solver with the ability to identify analyze maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Resident Service Engineer will perform startup testing and deliver customer training on product capabilities features and general maintenance of the product. They will build and maintain a strong trustbased customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.
Schedule The flex role will flex into any of the available four shifts. Will have a base shift on either the day or night shift.
What Youll Do
- Scheduling tasks at a customers job sites
- Troubleshooting issues quickly and effectively using technical drawings and documentation
- Work crossfunctionally with R&D Software and Quality Engineering teams
- Performing routine maintenance and emergency services as they arise
- Analyze customer Key Performance Indicators (KPIs) to identify new or ongoing machine performance issues resulting in problemsolving and machine maintenance
- Continuous learning including the customers operational processes packaging designs technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties including timely reading and responding to emails preparing and submitting expense reports making travel arrangements writing detailed technical reports etc.
- Responsively and productively communicate information and ideas with Packsize and customers personnel so they will understand. Must be able to exchange accurate information in these situations.
- Adhere to all Packsize and customers safety requirements and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
Machine Operation
Clearing jams loading Zfold changing labels changing bander paper and adding glue to the machine.
What Youll Bring
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel Word) or Google Suite (Sheets Docs) experience is helpful but not required
- Associates Degree Vocational Training or equivalent experience
- Bachelors Degree in a related area preferred
Working Environment and Physical Demands
The following are representative of the typical working environment and physical demands
of this position. To successfully perform the essential functions of this job you will be required to:
- Communicate with others to exchange information
- Work within a production facility warehouse or manufacturing environment
- Move yourself in different positions to accomplish tasks in various environments including tight and confined spaces
- Convey yourself great distances within and around various work sites and from one work site to another
- Remain in a stationary position often standing for prolonged periods.
- Work in a noisy environment at various temperatures
- Move objects (equipment machinery and products) weighing up to 50 lbs
- Ascend and descend ladders stairs scaffolding ramps steps stools and the like
- Perform tasks that require you to bend stretch push pull carry and reach
Travel Requirements
- All work is performed at customers facilities
- Available oncall
- Overnight travel may be required for initial and periodic training
- Ability to travel by vehicle or airplane domestically.
What We Offer
The salary range for this role is 70000 USD 75000 USD; however Packsize considers several factors when determining compensation when extending a job offer including but not limited to the role being offered the associated responsibilities the candidates prior work experience education/training and any special skills. Packsize offers a competitive benefits package including Paid Timeoff Paid Parental Leave Health Insurance (Medical Dental Vision) Short and Term/Long Term Disability Life Insurance and 401(k) matching.
If this role excites you but you dont meet each requirement listed we encourage you to apply anyway. At Packsize we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity religion color national origin sex age sexual orientation gender identity/expression veterans status status as a qualified person with a disability or genetic information. Individuals from historically underrepresented groups such as minorities women qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Employment Type
Full Time
