Telecalling Executive
Telecalling Executive
Posted on :
03-05-2025
Employer Active
1 Vacancy
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Job Description
Overview
The Telecalling Executive plays a crucial role in the organizations outreach efforts serving as the first point of contact for potential clients and customers. This position is vital for driving sales generating leads and enhancing customer engagement. Individuals in this role will utilize effective communication skills to convey information about products and services address inquiries and resolve issues promptly. The Telecalling Executive is expected to build strong relationships with clients ensuring they feel valued and understood. In today s competitive market the ability to connect with potential and current customers through telecommunication is an essential component for sustained growth and success. This role not only contributes to the sales figures but also helps in nurturing longterm relationships making it integral to the overall strategy of the organization.
Key Responsibilities
- Initiate outbound calls to potential customers to promote products and services.
- Handle incoming calls and respond to customer inquiries in a timely and professional manner.
- Maintain detailed records of phone interactions including inquiries made and actions taken.
- Identify customer needs and communicate relevant solutions effectively.
- Follow up on leads generated through various channels.
- Achieve daily and weekly sales targets set by management.
- Provide information about promotions products services and guidelines.
- Utilize scripts effectively to ensure accurate information delivery and maintain consistency.
- Resolve complaints and issues with a focus on customer satisfaction.
- Work collaboratively with the sales team to enhance lead conversion rates.
- Perform market research to identify potential clients and tailor communication strategies accordingly.
- Stay updated on product knowledge to educate customers effectively.
- Participate in regular training sessions to improve sales techniques and telecalling strategies.
- Assist in data entry and maintaining the customer database.
- Provide feedback and suggestions to management for improving the telecalling process.
Required Qualifications
- High school diploma or equivalent; a college degree is preferred.
- Proven experience in telecalling or a similar role.
- Strong verbal and written communication skills.
- Ability to handle multiple calls while maintaining professionalism.
- Familiarity with CRM software and telephony systems.
- Basic knowledge of sales principles and customer service practices.
- Capable of working in a fastpaced environment.
- Proficient in Microsoft Office suite especially Excel and Word.
- Excellent negotiation skills and persuasive communication.
- Strong organizational and multitasking abilities.
- Ability to work both independently and as part of a team.
- Willingness to adapt to changes in product offerings and market conditions.
- Strong listening skills to understand customer requirements.
- Positive attitude with a genuine interest in helping customers.
- Availability to work flexible hours including evenings and weekends as needed.
- Experience in handling objections and resolving conflicts amicably.
negotiation skills,customer service,adaptability,microsoft office (excel, word),team collaboration,crm software,conflict resolution,verbal communication,problem solving,communication skills,time management,listening skills,sales principles,persuasive,multi-tasking,multitasking,telephony systems,written communication,organizational skills
Employment Type
Full Time
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