Sr. Manager, TMUS Retail Operations - Bus Planning

Position Summary

Headquartered in Ridgefield Park N.J. Samsung Electronics America Inc. (SEA) is a leader in mobile technologies consumer electronics home appliances and enterprise solutions. The company pushes beyond the limits of todays technology to provide groundbreaking connected experiences across its large portfolio of products and services including mobile devices home appliances home entertainment 5G networks and digital displays. As an eleventime winner of EPAs ENERGY STAR Partner of the Year Award for Sustained Excellence SEA is dedicated to making a positive impact on the environment through its ecoconscious products practices and operations.

People Excellence Change Integrity Coprosperity

Role and Responsibilities

Role & Responsibilities

This role offers a unique opportunity to lead and drive the execution of key Retail and Account team priorities focusing on Training advocacy instore engagement and customer events. As a Senior Manager of Retail Operations and Business Planning you will play a pivotal role in positioning Samsung as a leader in retail by delivering bestinclass frontline support. Reporting directly to the Director of Channel Management you will be a key member of the Retail Channel Operations team tasked with enhancing customer experiences optimizing retail partnerships and ensuring operational excellence across all initiatives. This position requires a strategic thinker with exceptional leadership skills a customercentric approach and the ability to collaborate effectively across teams to achieve retail success.

• Key customerfacing role with direct impact on revenue both sellin and sellout for the TMUS channels.
• Conduct weekly business review to identify tactical retail execution opportunities.
• Drive the endtoend operational execution for the channel GTM strategies.
• Strong understanding of all aspects of the channel at the operations level training merch systems store layouts and measurements for success to provide customer insight during strategy development and identify field execution opportunities.
• Provide strategic channel direction and communication for field sales organization activity including merchandising training and sales enablement.
• Own field partnerships and communication including MCS communications Field surveys account team priorities and store visit reporting.
• Oversee training content development & customization for all supported TMUS channels in partnership with the customer and internal CLS team.
• Manage Advocacy programs for the TMUS channels including Executive/ leadership buyin customer sellin internal alignment and support program execution reporting and field communication.
• Manage the Elite training strategy within the TMUS channel regarding reporting on a monthly cadence sellin on strategic initiatives and focusing on retention & registration.
• Manage and operationalize local marketing initiatives including experiential events training and enablement opportunities InStore and drivetoretail events (Table Days).
• Develop and maintain strong relationships with multiple crossfunctional teams the carrier account team and the customer.
• Oversee status of all budget and vendor requests by working with the project manager and internal teams to ensure timely approvals.

Skills and Qualifications

Minimum Qualifications

• Bachelors degree in Business Marketing or related field or equivalent work experience
• 6 years experience in project management and operations for a retail organization. Wireless industry a plus.
• Strong experience managing complex projects and details & meeting deadlines for multiple concurrent projects.
• Experience and understanding of the consumer journey trends and insights
• Demonstrated success in working on crossfunctional teams with the ability to influence peers and others in order to accomplish the objectives of multiple projects
• Excellent organizational skills to be effective and efficient. Meticulous attention to detail for production schedules/timelines and accurate communication of relevant information to both internal and agency partners.
• Ability to make informed recommendations based on a thorough understanding and analysis of organizational and business objectives
• Customerfocused with the ability to objectively assess opportunities and adjust to changing customer needs.
• Experience regularly engaging with Leadership Levels
• Must have experience in developing presentations using a variety of PC applications including word processing spreadsheet and presentations.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

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