Information Technology Help Desk Analyst
Information Technology Help Desk Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 42000 - 48000
1 Vacancy
Job Description
Are you passionate about solving tech issues and helping others succeed through technology The East Texas Council of Governments (ETCOG) is looking for a qualified and customerfocused IT Help Desk Analyst to join our team! In this role youll provide essential technical support to multiple locations across ETCOG Workforce Solutions East Texas (WSET) and Regional Technology Solutions (RTS) customers. Youll troubleshoot hardware and software issues maintain and deploy computer systems assist with phone systems and provide ongoing support for a variety of workforce and public service programs.
Beyond troubleshooting youll contribute to a smarter IT by recommending system enhancements developing scripts to automate workflows and ensuring users have the right access at the right time. Your work will also support GIS and data presentation projects adding a layer of innovation to your daytoday.
If youre a proactive problemsolver with a customerfirst mindset and a passion for technology wed love to hear from you. Lets build better tech and better service together! Join us to make a meaningful impact and grow with an innovative team dedicated to serving East Texas. Apply now!
Education and Experience Requirements: High School diploma or equivalent required; Bachelors or Associates degree in Information Technology preferred. Minimum of 1 year progressive IT experience; minimum 1 year experience with one or more of the following certifications: A Server Security Network ITIL 4 and/or Microsoft Certified Professional; experience working with governmental or nonprofit organization in a multioffice environment preferred; experience providing IT Help Desk service to an external customer a plus; equivalent combinations of work experience and education will be considered.
East Texas Council of Governments is a voluntary association of counties cities school districts and special districts within the fourteencounty East Texas region. We assist local governments in planning for common needs cooperating for mutual benefit and coordinating for sound regional development. Either directly or through our contractors ETCOG provides programs and services for East Texas seniors employers and job seekers. We also build the 911 emergency call delivery system provide peace officer training and homeland security planning services; and deliver rural transportation services business finance programs grant writing services and environmental grant funding for the region.
Required Experience:
IC
Employment Type
Full-Time
