Customer Success Operations Project Manager
Customer Success Operations Project Manager
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$ 66000 - 82500
1 Vacancy
Job Description
At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner. Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs nonprofits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilitiesand were just getting started!
As the Customer Success Operations Project Manager youll be key in driving initiatives that enhance our customer experience retention and engagement. Youll be part of a small but impactful Customer Success Operations team supporting the broader Customer Success organization through strategic project execution workflow optimization and datainformed initiative improvements.
This role combines strong project management skills with a sharp analytical mindset leveraging data to inform decisions measure outcomes and identify opportunities for improvement. Youll bring structure insight and momentum to initiatives focused on reducing churn enhancing tooling and identifying trends all while helping to increase the efficiency and effectiveness of our customer success programs.
What youll do:
- Own and manage endtoend project lifecycles scoping planning execution delivery and retrospectives
- Use data insights to optimize team workflows identify areas for improvement and drive performance
- Collaborate across teams to align on goals timelines and resource allocation
- Build and maintain project plans trackers and documentation
- Monitor key performance indicators (KPIs) and milestones and communicate progress through dashboards reports and presentations to leadership and key stakeholders.
- Analyze customer performance and project data to determine impact and uncover opportunities.
- Identify and mitigate risks to keep projects on schedule.
Who you are:
- 3 years of experience in project management operations or strategy roles
- Strong analytical mindset with handson experience in data analysis interpretation and visualization
- Proficient in tools like Excel/Sheets and Tableau with the ability to selfserve data and turn insights into actionable recommendations
- Proven ability to manage multiple initiatives simultaneously
- Collaborative by nature with the ability to work seamlessly across crossfunctional teams
- Independent and deadlinedriven able to deliver results with minimal supervision
- Capable of distilling complex data into clear compelling narratives that influence stakeholders and drive change
- Experience with project management tools (Smartsheet Monday Jira etc.)
- Skilled at breaking down complex challenges identifying opportunities for improvement and driving projects to completion
- Focused on enhancing the customer experience increasing retention and ensuring operational efficiency within the Customer Success team
- Indepth knowledge of Constant Contacts products and customer base is key to thriving in this role.
Pay Transparency All Full Time Employees
$66000 $82500 USD
Why Youll Love Us:
- We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses nonprofit organizations and community groups.
- Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and wellbeing of you and your family
At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate inperson participate in live trainings and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race color religion sex gender gender identity national origin citizenship age disability sexual orientation genetic information veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions please contact .
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters staffing firms search agencies or any feebased referrals. Any unsolicited resumes sent to directly to Constant Contact in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Required Experience:
IC
Employment Type
Contract
