Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Vestis provides uniforms and related products to more than 400000 customers nationwide in virtually every industry. From designing and manufacturing to laundering and delivering Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide and has an immediate opportunity for a Customer Service Representative. This position is remote.
This Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of onecall resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to insure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow up through customer call backs.
SPECIFIC RESPONSIBILITIES:
- Handle inbound customer calls and provide requested information on all available items pricing and service of the customers account.
- Efficiently and accurately record all information including any notes related to the customers issue or account.
- Provide quality customer service through onecall resolution and establishing longterm customer relationships.
- Assists customer with account status using current and historical invoicing and payment activity analysis.
- Assists customer with research and reconciling misapplied or payment issues.
- Assist customer with unassigned cash and payment discrepancies through research.
- Develop execute and measure resolution plans and strategies that are specific to individual customer requirements.
- Build and maintain interdepartmental relationships in order to ensure customers situation is handled managing company guidelines and customer expectations.
- Utilize decision making and troubleshooting skills to resolve customer concerns in relation to pricing invoicing service delivery and any other item related issues.
- Identify manage and enforce company service programs to ensure 100% process compliance.
- Alert management to service concerns not resolved in a timely and acceptable manner.
- Identify and communicate service trends.
- Help Support via Phone call or Chat
- New Hire Help Support via One on One Lab or Team Lab after official Content is taught main duty is reinforcing processes and providing guidance on processes
- Performs other duties as required or assigned in accordance with scope of activities enumerated above.
KNOWLEDGE SKILLS & ABILITIES:
- Strong knowledge of customer service processes including handling complaints inventory or product availability service issues and Accounts Receivable
- Ability to take initiative and strong sense of urgency
- Excellent communication skills to include answering phones professionally
- Proven worth ethic positive attitude and a team player who enjoys a challenge
- Ability to work with all company software used to manage and maintain customers
- Excellent analytical and problem solving skills with an attention to detail
- Capable of completing onecall customer resolution
- Must have the ability to monitor and drive all company service programs
- Experience with Oracle a plus.
- Schedule flexibility to include day nights weekends and overtime.
- Fluent in English and Spanish preferred.
EDUCATION:
- High school degree.
- Associates Degree or higher is preferred but not required
EXPERIENCE:
- Two years of customer service experience and proven track record in a high call volume environment preferred.
ENVIRONMENT:
- Remote / Office Setting.
Benefits:
- Vestis offers a wide array of comprehensive benefit programs and services including medical dental vision short and long term disability basic life insurance and paid parental leave. Employees are able to enroll in the companys 401k plan. Employees are eligible for 80 hours of vacation 40 hours of floating holidays and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year.
Compensation:
- The hourly rate for this position is $16.00 $17.00 depending on circumstances including an applicants skills and qualifications certain degrees and certifications prior job experience market data and other relevant factors.
VESTIS is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with VESTIS without regard to their race color religion national origin age sex gender pregnancy disability sexual orientation gender identity genetic information military status veteran status (specifically status as a disabled veteran special disabled veteran Vietnam Era veteran recently separated veteran armed forces service medal veteran or other protected veteran) or other classification protected by applicable federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
