Prescription Refill Coordinator
Prescription Refill Coordinator
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Job Description
Job Details
Description
At DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate highquality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health wellness programs and beyond with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate innovative organization dedicated to making a meaningful impact in the lives of those we serve. If youre looking for a dynamic and purposedriven environment we invite you to explore the opportunity to contribute to our mission.
Job Summary
The Prescription Refill Coordinator will process all patient medication refill requests and priorauthorizations.
Supervisory Responsibilities: None
Essential Duties/Responsibilities
- Answer calls regarding medication refills from patients and pharmacies;
- Investigate the status of medication refills;
- Educate patients regarding DAP Health medication refill policies and procedures;
- Provide outstanding customer service to patients and pharmacy staff to ensure a positiveimage for DAP Health;
- Ensure accuracy in documenting medication refills within patients medical record;
- Check fax machines for patient medication refill requests faxed from pharmacies;
- Retrieve phone messages from dedicated phones for medication refill requests;
- Present refill requests to the provider in a timely manner;
- Fax back signed medication refill requests to the identified pharmacies;
- Scan faxed signed document into patients chart;
- Document refill in patients chart;
- Notify patient of denied refill requests;
- Prepare prior authorizations for intake medications per doctors orders;
- Prepare prior authorizations for newborns special formula per doctors orders;
- As a Medical Assistants responsible for knowing their scope of practice;
- Maintain compliance with DAP Healths policies and procedure and promotes a teamenvironment;
- Participate in conferences seminars and training sessions as needed;
- Perform other duties as assigned.
Qualifications
Required Skills/Abilities
- Effective communication with patients and coworkers; ability to work as a team member
- Effective interpersonal skills
- Exceptional organizational and problemsolving skills
- Available for all shifts and when required able to work evenings and weekends
- Proficient in electronic health records EPIC preferred
- Bilingual in Spanish/English or other language preferred
Education and Experience
- Medical assistant certificate or signed training on venipuncture infectious control patientprivacy basic anatomy and physiology by Registered Nurse or Physician
- Twoyear medical assistant work experience
- Current BLS certification obtained through the American Heart Association or American Red
Cross - Requires current and valid drivers license and current personal auto insurance as well as
reliable transportation
Working Conditions/Physical Requirements
- This position is onsite at a DAP Health Clinic
- Able to lift/move up to 40 pounds move from place to place and stand for long periods of time
- Able to travel to DAP Health locations throughout San Diego and the Coachella Valley toprovide staffing support and offsite training/meetings
Required Experience:
IC
Employment Type
Full-Time
