Responsibilities:

The responsibilities of a Student Progress Manager include but are not limited to the following:

(1)Serveas a resource for information regarding student progress to credential and student success. Identify opportunities to support student success and to inform the development of strategies and best practices. Facilitate the qualitative and quantitative evaluation of student engagement with the Office of the University Registrar and methods for improvement. Support the systems of refining student progress and completion efforts evaluating performance data and interpreting attrition information. Maintain queries and reports related to student progress and completion.

(2)Collaborate with academic colleges departments and various campus stakeholders to ensure the coordinated confluence of student support services throughout the student life cycle. Serve as a point of contact for questions related to the functional applications of unified student success solutions. Assist academic and student support units with determining performance indicators for specific credential progress and completion efforts. Participate in the evaluation of policies procedures and business processes that impact student success and recommend improvements.

(3)Empower students to effectively navigate academic policies and procedures and their educational experience. Troubleshoot student registration and graduation issueswhen they arise and determine the best course of action. Connect students with campus resources necessary for success. Mitigate hurdles encountered by students that impede progress. Assist with the interpretation of data related to student services academic success credential completion and strategic scheduling. Monitor transient coursework permissions and successful completion.

(4)Actively support the functional deployment of student success software. Connect with campus colleagues in support ofcampuswide student success initiatives.

Required Qualifications:

(1) Bachelors degree from an accredited educational institution.

(2) Aminimum of two (2) years of experience in higher education or student support services.

(3) The ability to communicate effectively; analytical thinking; demonstrated abilitiesto maintain regulatory compliance and to adapt to changing technologies; training conducting research and/or developing service programs; proven ability to function effectively in a highpaced work environment and to provide superior service to a diverse constituency.

Preferred Qualification: Direct student information system experience (Workday Peoplesoft and/or Banner).

Licenses and Certificates: Requires a valid Drivers License.

Application Deadline: Review of applicants will begin on May 19 2025 and continue until the position is filled.

Compensation:

The compensationfor this position is $45500 University of Akron offers a competitive total compensation package comprised of a competitive salary and comprehensive benefits for eligible employees including medical dental vision short and longterm disability life insurance and paid leave of absences including time off for illness vacation and maternity or paternity leave. In addition eligible employees and their dependents are provided tuition remission.

All staff and eligible nonbargaining unit faculty have the option to request a Flexible Work Arrangement (FWA).

The University of Akron participates in state retirement systems and offers alternative retirement options with competitive employer contributions. Optional investment opportunities are available including deferred compensation programs (403(b) and 457(b)). Please visit our benefits home page for more information.

Application Instructions:

In order to be considered for this position please attach the following required documents (1) a cover letter succinctly describing what makes you perfect for the role focusing on your experiences and skills that meet and/or exceed the minimum qualifications for this position (2) an uptodate resume and (3) verified contact information for at least three professional references.

Union Affiliation (if applicable):

For assistance with your application or attachments please contact the Human Resources representative listed:

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health welfare and safety of all students employees and visitors on our campus. As such all offers of employment with The University of Akron are contingent upon verification of credentials and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a preemployment driving record search.

NonDiscrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our NonDiscrimination Statement for more information. Equal Opportunity Employer including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that allwork performed as an employee ofthe University will be performed in Ohio.