Tradewind Services Day Maker (Consumer Customer Service Representative)
Tradewind Services Day Maker (Consumer Customer Service Representative)
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Job Description
Who We Are:
Archipelago Companies a portfolio of highly successful consumer lifestyle brands is seeking a talented and passionate individual with an entrepreneurial mindset to join our team. Our brands including OluKai Kaenon Melin Roark and Tradewind Services are leaders in their respective markets offering highquality products and authentic marketing stories direct to consumers. At Archipelago Companies we pride ourselves on our commitment to integrity and we strive to create a culture of excellence in everything we do. If you are a driven and innovative individual with a passion for consumer brands we invite you to apply for our open position and become a part of our dynamic and growing team.
Position Title: Tradewind Services Customer Service Specialist (Day Maker)
Responsibilities include but are not limited to:
- Cultivate an environment of genuine and professional customer connections by being highly focused on delivering exceptional customer experiences that are engaging efficient and personalized
- Answer all calls emails and online chat related to our ecommerce site. Including but not limited to:general questions; order placement tracking locating stores and returns/exchanges
- Return all phone calls and respond to all emails within 24 hours
- Respond to a variety of consumer inquires resolving issues and directing consumers to the appropriate resolution channel when needed
- Process all warranty related replacement orders
- Proactively anticipate customers needs and provide solutions
- Direct and escalate requests and unresolved issues to the designated appropriate resource
- Provide information on product line and demonstrate our commitment to customer service by following up on order requests to ensure superior results
- Assist in the development of systems and reports to document consumer feedback/comments and provide information to our organization about consumer needs and preferences
- Run and review daily weekly and monthly reports
- Act as front desk backup to cover lunch and related events
- Other duties and projects as assigned
Knowledge Skills and Abilities:
- Ability to perform all duties in an accurate timely and professional manner within the guidelines of company procedures and policies while maintaining a flexible approach at resolving consumer requests
- Must be able to multitask and work in a fastpaced environment
- Exceptional attention to detail
- Team player enthusiastic positive cando attitude
- Excellent written and verbal communication skills
- Ability to maintain effective working relationships both internally and externally
Qualifications:
- Bachelors degree required
- Ideal candidate has 2 years of customer service experience
- Full Circle and Shopify Plus experience a plus
- Experienceworking with a service desk orticketingtoolis preferred
- Proficient in MS Outlook and Excel
Location & Office Structure:This is an inoffice hybrid position mandatory 4 days per week in office in Irvine CA with the option to work from home 1 day per week. Subject to change without notice as per company guidelines. Work days are MondayFriday 8:30 to 5pm pst with related rest and meal break periods.
Compensation: The hourly rate range for this position is $19.00$21.00 per hour. The rate is based on the experience that you bring to the position.
Benefits and Perks:
- Complimentary chef prepared breakfast and lunch provided Monday Thursday
Generous product gift program and all brand discounts - Growth opportunities within the Archipelago family of brands: OluKai Kaenon Melin Roark Tradewind Services
- 5 year and 10 year Anniversary gifts to Hawaii and other desirable destinations
- Wellness program including but not limited to inoffice gym yoga and group fitness classes
- Medical Dental Vision insurance in accordance with plan guidelines
- Company paid life insurance
- 401k with employer match in accordance with plan guidelines
- 15 Days of PTO plus one additional day of PTO every year on your anniversary and 3 Floating Holidays per year
- Paid beach and giveback days bi annual team building events and other in person celebrations
- Work with talented and great people who share a love of the ocean lifestyle
- OluKai is a Certified B Corporation with paid company service days
- Dog friendly office
Archipelago Companies values a diverse inclusive and entrepreneurial workforce and culture and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at . Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
