IT Manager
IT Manager
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Job Description
About The Role
The IT Manager will oversee and manage all aspects of the organizations technology infrastructure including network hardware software and data security. This position will be key in supporting Kidangos mission by ensuring technology systems are reliable secure and scalable. The IT Manager will work closely with crossfunctional teams to leverage technology to improve operational efficiency and service delivery. The ideal candidate will have a strong background in IT management a passion for nonprofit work and the ability to work in a fastpaced resourceconstrained environment.
What Youll Be Doing
- Manage and maintain Kidangos IT infrastructure including servers networks devices and cloudbased platforms ensuring all systems run efficiently.
- Oversee the administration of key systems such as email file storage collaboration tools and learning management systems ensuring they meet the needs of staff and stakeholders.
- Troubleshoot and resolve issues related to hardware software network connectivity and cloud applications to minimize downtime and ensure optimal system performance.
- Develop and implement IT security protocols to protect sensitive data systems and networks ensuring compliance with relevant privacy and data protection regulations.
- Monitor and enforce cybersecurity practices including firewalls encryption and antivirus solutions.
- Oversee data backup and disaster recovery processes ensuring critical organizational data is regularly backed up and easily recoverable.
- Provide technical support and guidance to staff and users across multiple locations troubleshooting issues with software hardware and networking.
- Lead the IT helpdesk team ensuring timely and efficient resolution of technical support tickets and issues.
- Develop and deliver training to staff on best practices for technology use security protocols and productivity tools.
- Lead and manage IT projects including system upgrades software deployments and infrastructure improvements ensuring projects are completed on time and within budget.
- Evaluate and recommend new technologies that align with the organizations goals helping to increase operational efficiency and enhance educational program delivery.
- Collaborate with leadership to develop and implement an IT strategy that supports the organizations mission and longterm growth.
- Lead and mentor a team of IT professionals providing coaching support and guidance to develop their skills and ensure high performance.
- Establish clear objectives and performance metrics for the IT team ensuring effective communication and collaboration across the organization.
- Other duties as assigned.
Preferred qualifications
- B.S. degree in Information Technology Computer Science or a related field.
- Minimum 5 years IT management experience with minimum 2 years in a supervisory role.
- Experience in managing technology systems for nonprofit organizations educational institutions or missiondriven entities is preferred.
- Proven experience with network administration cloud technologies cybersecurity practices and software/hardware support.
- Proficiency in managing and supporting Microsoft Office 365 Google Workspace cloud platforms (e.g. AWS Microsoft Azure) and learning management systems.
- Strong understanding of network architecture including DNS DHCP VPN and TCP/IP.
- Experience with data security backup solutions disaster recovery and encryption.
- Experience with nonprofit CRM platforms (e.g. Salesforce) or learning management systems (LMS).
- Strong problemsolving and analytical skills with the ability to address complex IT challenges.
- Excellent communication and interpersonal skills.
- Strong project management experience (e.g. Agile ERate project planning).
- Familiarity with ITIL frameworks and compliance with FERPA HIPAA NIST compliance preferred.
- Six Sigma PMP Project CompTIA A Network Microsoft Certified Professional Cisco Certified Network Associate (CCNA)) certifications are a plus.
Additional Requirements
- Must pass a health screening and TB test
- Must pass background fingerprint clearance
- Valid Driver License
- Must be 18 years or older
- The ability to lift up to 30lbs may be needed during some job duties
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Perks
- An opportunity to improve real lives solve hard problems and change the world
- Friendly supportive and adventurous environment with a team of engaged colleagues
- A comprehensive industryleading benefits package
- Opportunities to connect with and learn from colleagues and partners around the world
DrugFree Workplace
We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws Kidango makes all decisions involving any aspect of the employment relationship without regard to race color religion age gender sexual orientation marital status national origin citizenship the presence of any physical or mental disability of someone otherwise qualified veteran status genetic information or any other status or characteristic protected by local state or federal law other than those positions which are deemed ministerial in nature. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of nondiscrimination applies to all aspects of application procedures hiring advancement transfers reductions in force discharge compensation training or other terms conditions and privileges of employment.
EEO
A diverse and inclusive workplace where we learn from each other is an integral part of Kidangos culture. We actively welcome people of different backgrounds experiences abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!
Required Experience:
Manager
Employment Type
Full Time
