Director, Content Strategy
Director, Content Strategy
Posted on :
04-05-2025
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1 Vacancy
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Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Director of Content Strategy
Why We Have This Role
As our business grows so does the importance of how we tell our story. We are looking for a visionary Director of Content Strategy to define and evolve our content strategy across the entire customer journey. This role sits at the center of our brand product marketing and digital experience teams driving a unified approach to storytelling that resonates with our audiences and accelerates business growth. By enhancing our content initiatives you will help shape how we connect with our customers and reinforce our brands value in the marketplace.
How Youll Find Success
- As Director of Content Strategy you will lead a highperforming team of strategists writers and producers transforming content into a strategic lever for brand equity customer engagement and revenue.
- Youll bring a modern audiencefirst mindset fueled by data insights and emerging technologies like AI to build content experiences that are timely relevant and highimpact.
- This role is about more than writing great copy; its about building a system that consistently delivers meaningful content experiences that scale with the business and deepen relationships with our customers.
- Youll foster innovation and creativity within the team ensuring that content strategies evolve to meet changing market demands.
- You will prioritize alignment with business objectives collaborating across departments to maximize the effectiveness of all content initiatives.
How Youll Grow
- In this role you will have the opportunity to mentor and develop your team driving a culture of high performance and collaboration.
- Youll engage with various departments enhancing your crossfunctional leadership skills and understanding of content strategy at a global scale.
Things Youll Do
- Define and lead a global content strategy that drives brand affinity customer education and fullfunnel engagement.
- Manage and mentor a team of content strategists writers editors and producers fostering a highperformance and collaborative culture.
- Own and evolve the companys editorial voice and storytelling framework to ensure clarity consistency and resonance across all touchpoints.
- Collaborate crossfunctionally with brand product marketing demand generation communications events and digital teams to align content with business objectives.
- Guide the creation of diverse content formats including longform articles video podcasts social media interactive tools and inproduct content.
- Leverage AI and emerging technologies to scale content production optimize personalization and enhance performance.
- Build systems and processes to support efficient scalable and highquality content operations.
Use data and customer insights to drive content decisions optimize performance and demonstrate impact. - Ensure content is strategically aligned across regions buyer personas and customer lifecycle stages.
- Advocate for audiencefirst thinking positioning content as a growth engine within the broader marketing organization.
What Were Looking For On Your Resume
- 9 years of proven experience in content strategy preferably in a leadership role.
- Demonstrated ability to manage and inspire teams driving high performance and collaboration.
- Strong understanding of brand storytelling and content marketing best practices.
- Experience with datadriven decisionmaking and leveraging analytics to optimize content performance.
- Familiarity with emerging technologies including AI applications in content creation and distribution.
What You Should Know About This Team
- Our team is passionate about storytelling and dedicated to creating impactful content that resonates with our audience.
- We value collaboration creativity and innovation and we believe in fostering an inclusive environment where every team member can thrive and contribute to our mission.
- We can create campaigns that inspire our stakeholders and ultimately our desired audiences.
- We think local and scale globally. We build plans and create campaigns that will be effective across geographies.
Our Teams Favorite Perks and Benefits
- Culture: A vibrant work environment that encourages collaboration creativity and worklife integration.
- Team Engagement: Opportunities for teambuilding activities companywide celebrations and a supportive community.
- Health and Wellness: Competitive health coverage wellness stipends and an annual experience bonus to enhance your personal and professional life.
The Qualtrics Hybrid Work Model:Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the onestop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics upcoming events behindthescenes stories from the team interview tips hot jobs and more. No spam we promise! Youll hear from us two times a month max with fresh totally tailored info so be sure to stay connected as you explore your best role and company fit.
For fulltime positions this pay range is for base per year; however base pay offered may vary depending on location jobrelated knowledge education skills and experience.A signon bonus and restricted stock units may be included in an employment offer in addition to a range of medical financial and other benefits based on eligibility criteria.
Washington State Annual Pay Transparency Range
$190500$318000 USD
Required Experience:
Director
Employment Type
Full Time
Key Skills
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