Customer Service Specialist

Coperion KTron is looking for a Customer Service/Sales Representative located in Whitewater WI or Kansas City MO. The Customer Service/Sales Representative will be responsible for acting as liaison between Coperion Process Solutions LLC and our customers focusing on our legacy feeder and pneumatic conveying businesses. As an active participant in the After Sales Department you directly interface with our customers to answer questions quote spare parts enter sales orders and provide project specific spare parts lists.

Work Youll Do:

• Take and process orders (via phone email fax) for spare parts and repairs for the Coperion Process Solutions LLC legacy feeder and pneumatics businesses.
• Provide quotes drawings and other reference materials for spare parts and new equipment projects.
• Research parts information using Project Folders Archived information and blueprints; this can also require physical handling of parts and interacting with other departments such as Service Engineering Repairs and the Test Lab.
• Work with Purchasing and Production to ensure timely shipment of parts orders expediting as necessary.
• Process documentation required to initiate additional activity to fulfill customer requirements (i.e. filing SR: Service Request for Engineering).
• Engage with freight shipping companies (i.e. UPS Federal Express) to track shipments provide proof of delivery and assist with claims for damaged or misshipped parts orders.
• Perform other related duties as assigned by your manager.
• TRAVEL: 10%

Basic Qualifications:

2 years experience in a technical background and customer service

Manufacturing environment

Proficient with Microsoft Office products

Preferred Qualifications:

• Technical degree.
• Research skills including ability to read blueprints and mechanical drawings and retain information learned about KTron feeders and parts.
• Analytical and problemsolving skills.
• Detailed knowledge of industry feeders design and part number changes; ability to identify parts and convey information to customers via phone fax and email.
• Experience in exports.
• Experience in SAP.
• Ability to speak write and understand Spanish is a plus.

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Who we are:

Coperion is an industry leader in compounding and extrusion feeding and weighing bulk material handling and service bringing a wealth of knowhow and experience to the market. Customers benefit from Coperions divisions of Polymer Equipment & Systems and Service that are optimally networked on a global basis to offer ultimate support in the design manufacturing and implementation of ideal systems. Staffed by engineers chemists technicians and a variety of industry experts these Divisions form a powerhouse of process solutions for their is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highlyengineered missioncritical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling. Guided by our Purpose Shape What Matters For Tomorrow we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders. To learn more visit: .

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identity/expression or veteran status. Additionally Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us at . In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow.