Senior Associate, B2B Partnership Enablement
Senior Associate, B2B Partnership Enablement
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Job Description
Must be Onsite in Boston MA (MondayThursday)
At this time Wayfair will not sponsor applicants for this position who need sponsorship now or in the future. That includes but is not limited to the following work visas: F1OPT STEM OPT EAD H1B H1B1 E3 O1 J1 or TN.
Wayfair Professionals North American Business to Business Sales (B2B) team is seeking a collaborative analyticaloriented thought leader to help drive Wayfair Professionals B2B agenda. Wayfairs B2B and Global Sales teams support Wayfair Professional and highvalue Sales customers. The Customer Enablement (CE) team designs and implements customercentric experiences that add value for our B2B and Sales customers. We serve customers via a gated site experience that is tailored based on a given customers vertical (e.g. Commercial Office Interior Design Contractor).
We seek a motivated Senior Associate with a leadership mindset who will partner with vertical leaders and sales team members to optimize the customer journey to consistently exceed revenue targets and improve the customer experience. The Partnership Enablement role scopes/ develops and implements transformative partnerships with highvalue customers as well as defines where there are scalable opportunities for partnership improvement across the sales channel. The role will report to the CE Team Lead and partner directly with crossfunctional teams (B2B CM Design Services Marketing Revenue Operations Sales Channel Teams) to drive overall customer partnership improvements. This includes proactively partnering with analytics to monitor performance and improve how we identify / prioritize customers designing and implementing stepchange improvements to the customer experience and driving crossfunctional projects that optimize the site sales or marketing treatment.
What Youll Do
- Deeply understand both qualitative and quantitative trends in the business through active voice of customer engagement strong knowledge of short/longterm KPI trends
- Scope discrete project initiatives ensuring operational excellence from problem definition through execution
- Drive execution to project deliverables including hitting stage gate milestones preparing / delivering updates to crossfunctional teammates incorporating feedback
- Support development of mid and longterm (6 month) roadmap to accelerate vertical performance in conjunction with overall B2B OKRs and crossfunctional resources
- Partner with analytics team to incorporate new data signals to improve how we identify and segment new and existing B2B customers
- Plan design and execute new partnership experience with highvalue customers that allow for scalable growth with that customer and other like customers. Experiences could include: new site experiences service improvements and overall improvements to the way the customer accesses engages and interacts with WF Professional.
What Youll Need:
- 2 years of experience in sales enablement project / program management strategy & operations consulting or similar roles supporting Sales Customer Service or Marketing teams
- Ability to understand and empathize with diverse stakeholders across functions and tailor messaging / communication appropriately to ensure resonance; ability to create consistent messaging about complex projects flexing to audience needs but creating cohesion on the objective and guiding principles
- Ability to break down complex ambiguous problems into logical objectives translating sales needs into discrete actionable steps for partner teams to execute
- Passion for working collaboratively across functions to drive operational improvements and projects
- Empathetic with stakeholder (sales team) and partner (sales tech analytics sales performance and training customer experience and journey) needs and perspectives to drive cohesive vision and execution
- Ability to manage processes efficiently by scoping logical steps from ideation to project completion organizing data / materials for broad understanding synthesizing stakeholder feedback ensuring project interim steps are on time and delivering results on time with high quality
- Ability to collect analyze and distill insights from data understanding trends that affect performance in the shortterm and identifying longterm opportunities for improvement
An Important Note about Wayfairs InOffice Policy:
All Bostonbased interns Coops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday Thursday and work remotely Friday.
Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
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Required Experience:
Senior IC
Employment Type
Full Time
