Operations Analyst Associate
Operations Analyst Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title:
Operations Analyst AssociateLocation:
CA Westlake VillageWhat youll do:
As an Associate Operations Analyst youll work with external vendors to ensure proper standards and processes are being followed. Youll utilize your insight into mortgage operations management capacity planning and modeling to support adhoc initiatives and projects to help increase efficiency and quality for the operation teams.- Coordinate and collaborate with external vendors Information Technology Business Intelligence and business units
- Monitor vendors SLA quality and pipelines while providing applicable reporting While ensuring contract terms are fulfilled and mitigating vendor risk
- Cultivate and maintain relationships with vendors by communicating with them frequently to answer questions and provide direction
- Analyze information anticipate and recognize problems and opportunities creatively develop possible solutions evaluate alternatives and using sound judgment make viable recommendations and decisions
- Develop business requirement documents (BRDs) for technical teams
- Manage and perform user acceptance testing with software upgrades and version releases
- Provide enduser support monitor systems respond to inquiries resolve and escalate reported incidents in an acceptable SLA
- Provide backup support to team members
- Perform diverse advanced and confidential administrative support functions
What youll need:
- 1 years of related experience in Project Management or similar field.
- Bachelors degree in related field required.
- Entry level knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales operations capital markets and/or other residential mortgage products and services.
- Entry level knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
- Intermediate knowledge of MS Office Products (Excel Word PowerPoint Visio).
- Entry level to intermediate experience with mortgage CRM (Encompass).
- Intermediate speaking and writing communication skills.
- Basic SQL knowledge preferred.
Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness program. In addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable handson experience to help grow your career!
About the company:
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call. When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Required Experience:
IC
Employment Type
Full-Time
