Owner Relations Manager
Owner Relations Manager
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USD 35000 - 45000
1 Vacancy
Job Description
Are you someone who likes making others smile Would you enjoy taking part in making a familys vacation experience extraordinary If so you are the type of person we are looking for! As our Owner Relations Manager we count on you to make sure that every guest has an extraordinary hospitality experience.
Our mission
We create everlasting memories through extraordinary hospitality
Our values
These are not just a bullet point list of good thoughts these values are the core of our company and we live them out each and every day.
- We love our guests our owners our partners and our teammates and we make sure they love us too.
- We love what we do and we do what we love.
- We love to do things differently always finding a better way.
- We love promise keepers; we do what we say!
- We love doing the right thing even when no one is watching.
- We love to keep things personal simple and fun.
- And we love coffee and cake!
Who is Casiola
Casiola is a fast growing fullservice short term rental management company that manages 500 vacation homes in multiple destinations including Orlando Miami Aruba Tampa Bay Houston and Spain. Our homes range from 2 bedroom condos to 15 bedroom villas with a pool. Our goal is to manage 1000 vacation homes by the end of 2025.
What you will bring to the table:
- High School diploma or equivalent and/or experience in a hotel property management and or customer service based profession preferred
- 12 years of related experience
- Must speak Fluent English
- Must be a great communicator selfstarter gogetter and think outside the box
- Must be comfortable with technology to include working with G Suite
- Must be able to work in a very fastpaced and deadlinedriven environment
- Detailed and organized with exceptional time management skills
What you will be doing for Casiola:
- Communication is the key to success
- Help create a seamless transition of a new property into our program to include structured communication with owner during the process
- Take the lead in managing the onboarding of a home into our program
- Walk and inspect owner arrivals as needed
- Monitor property performance by working closely with Revenue Manager and Director of Operations
- Working with owners to help improve homes marketability
- Constant communication with Casiola team regarding work in an owners home
- Meet with owners when in they are in town
- Respond to owner emails/calls/texts in a very timely manner
- Maintain accurate records/files for each owner
- Review and reconcile monthly owner statements
Whats in it for you
- Job Type: Fulltime
- Salary: $35000$45000 DOE
- Language: Fluent English Portuguese/Spanish a plus but not required
- Work authorization: United States (Required)
- Work location: One location
- Benefits: Health Dental Vision 401k 10 days paid time off 4 paid holidays (July 4th Thanksgiving Christmas Day and New Years day).
- Pay Frequency: Weekly
The Owner Relations Manager that we hire must be a selfmotivated professional able to work in a high paced environment. In addition the Owner Relations Manager must have a positive attitude and a strong desire to be part of a growing team. We are looking to add customer serviceminded professionals to the Casiola family so if this sounds like you please apply today!
Thank you for your interest. At this time all applicants will be required to take an assessment in order to be considered for this role. We will not consider a candidate unless they have taken the assessment.
Required Experience:
Manager
Employment Type
Full-Time
