Senior Software Engineer - Managed Services
Senior Software Engineer - Managed Services
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Job Description
Our Mission
NewRocket a global fullservice Elite ServiceNow partner helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond creating meaningful experiences for our employees and customers. Our vision is to be the goto ServiceNow Guide creating extraordinary results with ServiceNow.
NewRocket has been awarded the 2024 BEST Award 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF) 2023 ServiceNow Worldwide Customer Workflow Partner of the Year and 2023 ServiceNow Creator Workflow Partner of the Year. We are #GoingBeyond
Come join our Crew!
Our Approach to Work
At NewRocket people are not just the backbone; theyre the heartbeat. We champion diversity celebrate creativity and embrace the uniqueness each person brings to the table. Here its not just about a job; its about fostering a healthy worklife balance creating a culture that thrives on collaboration and innovation and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences not just for our clients but for every member of our crew. Your voice matters your growth matters and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated and together lets create something extraordinary!
Your Career
We are hiring for aServiceNow Senior Software Engineer to join our Managed Services team. We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals. The candidate will join an existing team working within the US and Canada.
Your Impact
- As a ServiceNow Developer you will be responsible for the creation of new service catalogue items configuration within ServiceNow modules
- Working customer incidents requests low/medium complex enhancements whilst following development and CAB processes and the customers internal ticket and change processes
- Updating and keeping current cases and customer tickets for incidents requests questions enhancements and defects for clients
- Enhance ServiceNow (SN) workflows in Agent Workspace Service Catalogue Mobile App Incident/Request/Problem Management CSM and other ServiceNow modules
- Interact with technical SMEs to get necessary environment information to support your service map and event work
- Participate in user acceptance testing of the resulting development work.
- Remediate any production incidents that arise related to this scope
- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency
- Ensuring all cases are meeting agreed SLAs. Escalating proactively
- Gathering requirements when required from the customer
- Scoping and Estimating Features/enhancements
- Providing on call and after hours support as required
- Provide engineers with architectural blueprints/requirements for implementations
Your Experience
- 5 years of experience in ServiceNow development
- Experience with ITSM/CSM/SPM/ITOM capabilities within ServiceNow
- Ability to research and independently learn new technical information to perform configuration operation or network connectivity of applications operating systems and network devices
- Excellent Customer Service Skills
- Excellent communication and presentation skills to include technical and business concepts
- Keen attention to detail
- Swift action and analysis to identified customer issues
- Good Business Analysis skills for requirements gathering and clarification
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO SAML SSL Web Services LDAP JDBC ODBC REST SCP FTPS
Education & Certifications
- BA/BS degree in Business Administration or technology related field preferred or equivalent experience
- ServiceNow Certified System Administrator and ServiceNow Certified Application Developer Certification or the ability to obtain relevant certification.
This position may require occasional travel both domestic and international as part of the job responsibilities.
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran status. For individuals with disabilities who would like to request an accommodation please contact
Required Experience:
Senior IC
Employment Type
Full Time
