Casework Manager
Casework Manager
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Job Description
Job Requisition ID: 46449
Opening Date: 04/30/25
Closing Date: 05/13/2025
Agency:Department of Human Services
Class Title:HUMAN SERVICES CASEWORK MANAGER 19788
Skill Option:None
Bilingual Option:Spanish
Salary: Anticipated Salary $6339$9178/month ($76068$110136/year) bilingual pay
Job Type: Salaried
Category:Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code:RC062
Merit Comp Code:
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not requireda Resume/Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of yourapplication. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our toptier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Family & Community Services is seeking to hire an energetic and detailoriented manager to supervise staff in the ABE Call Center. The position supervises and administers the activities of professional and technical staff providing the full range of social and welfare casework services to applicants or recipients of public assistance. The Division helps Illinois residents by connecting them with many programs and services. Through our programs services and prevention efforts the Division improves the health and wellbeing of individuals and promotes selfsufficiency and integrity of families of Illinois.
Essential Functions
Serves as a Casework Manager for the Division of Family and Community Services (FCS).
Serves as a working supervisor.
Provides training and technical assistance to assigned staff.
Reviews and evaluates reports of casework activities.
Translates functions/procedures into Spanish for individuals who cannot speak or read English in contacts with the general public advocacy groups customers and community organizations.
Establishes and maintains effective public relations with employers and community partners in the local area served.
Implements and interprets new initiatives related to welfare policy.
Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
Requires knowledge skill and mental development equivalent to completion of four (4) years college with courses in social science or business.
Requires two (2) years professional supervisory experience in a public welfare agency; OR three (3) years professional experience in welfare teaching public health or other public services; OR completion of an agencysponsored management internship program.
Requires ability to speak read and write Spanish at a colloquial level.
Preferred Qualifications
Three (3) years of professional experience utilizing policies procedures and goals of public assistance programs and welfare reform.
Three (3) years of professional supervisory experience assigning work providing guidance to subordinates recommending counseling and/or discipline following collective bargaining agreements training staff and approving time off.
Three (3) years of professional experience utilizing social casework methods techniques and principles including reviewing and evaluating casework activities.
Three (3) years of professional experience working with policies procedures and related federal acts for a public or private organization.
Three (3) years of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
Two (2) years of professional experience establishing and maintaining effective public relations with employers and other interested parties in the local area served.
Conditions of Employment
Requires basic proficiency in Microsoft Office Suite including Word and Excel.
Requires ability to travel in the performance of duties with overnight stays as appropriate.
* All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours:MondayFriday 8:30am5pm 1hour unpaid lunch.
Work Location:th St Homewood Illinois 60430
Division of Family & Community Services
FCS Central
Administration
ABE Customer Call Center/Cook County
Posting Group:Social Services
About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services supports programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity Equity Community Urgency Transparency and Kindness.
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 1025 Days of Paid Vacation time annually (10 days in year one of employment)
- Personal Sick & Vacation rates modified for 12hour & parttime work schedules (as applicable)
- 13 Paid Holidays annually 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program A supplemental retirement plan
- Optional PreTax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link; INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of thehomepage in the blue ribbon.
NonState employees should log in on the using the View Profile link in the top right of thehomepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
NonState employees: on click Application Procedures in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Manager
Employment Type
Full-Time
