Technical Support Specialist
Technical Support Specialist
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Job Description
Job Description
Technical Support Specialist
Overview
We are seeking a Tech Support Specialist to join our brilliant client. The role involves providing exceptional customer service fault diagnostics and ongoing product support. The successful candidate will report to the Support Team Leader and play a crucial role in managing customer expectations and resolving technical issues.
Benefits
- 26750 basic salary
- 20 days holiday plus bank holidays (increases with length of service)
- BUPA Employee Assistance Team
- A small supportive and friendly team to work alongside.
Responsibilities
- Deliver excellent customer service and manage faults requests and inquiries related to Broadband & Hosted Telephony.
- Take ownership of issues through to resolution providing regular updates to customers.
- Build and provision VoIP orders install hardware and provide product training to customers.
- Offer daytoday product support to existing customers and navigate 3rd party web portals efficiently.
- Conduct site visits to resolve issues when necessary and provide optional outofhours support on a rota basis.
Qualifications
- Telecoms background with knowledge of network hardware TCP/IP DNS VPNs and Hosted/IP Telephony systems (knowledge of all is advantageous but not essential).
- Strong customer service and communication skills with a positive attitude.
- Effective time management and problemsolving abilities capable of working under pressure and within time constraints.
- Ability to work independently and as part of a team managing changing priorities effectively.
If you are passionate about providing topnotch technical support and enjoy working in a dynamic team environment we encourage you to apply for this exciting opportunity.
We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not we will email you to advise you of this. If we feel there may be other roles available for you we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
Unclear Seniority
Employment Type
Full-Time
Key Skills
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