Resident Manager
Resident Manager
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$ 48227 - 67518
1 Vacancy
Job Description
DESCRIPTION
- RESIDENT MANAGERHOUSING OPERATIONS DIVISION$48227.00$67518.00 (DOQ)PLUS FREE APARTMENT/RENT/UTILITIESREGULAR POSITIONPOSITIONS LOCATED THROUGHOUT LOS ANGELES COUNTYInitial salary placement is generally made between the start and midpoint of the posted range. New hires are not eligible to start at the maximum of the posted range.The Los Angeles County Development Authority (LACDA) Is a dynamic Innovative agency created in 1982 by the Board of Supervisors to generate affordable housing community and economic development throughout Los Angeles County and participating cities. Funded primarily with federal grants the LACDA is an industry leader in sponsoring new solutions to housing and neighborhood revitalization and forming partnerships with private and public agencies. To find out more about the LACDA please visit our website at .Division Overview:
The Housing Operations Division (HOD) manages 3229 public and affordable housing units located at 68 sites serving more than 6500 residents. HOD generates and utilizes the resources of the LACDA to provide quality affordable housing and expand opportunities to improve the quality of life in housing developments through the involvement of employees residents and community partners. HOD also implements and administers various funds for the improvement and modernization of the public housing developments and utilizes various grants to provide needsbased services to public housing residents.POSITION OVERVIEW
Under general supervision oversees the daytoday activities of assigned Authority owned/managed properties including tenant relations eligibility recertification lease compliance maintenance and office management; serves as the primary point of contact for tenants landlords and service providers; determines initial and continuing eligibility for Authority owned/managed housing programs and the Section 8 Housing Choice Voucher Program and maintains minimal vacancies; ensures adherence to Authority policies and procedures local landlord/tenant laws and safety codes; maintains manual and computerized records; performs interim and annual reviews of resident eligibility for Authority programs.
This journeylevel classification is responsible for independently performing technical duties in support of the Authoritys owned/managed properties and rental assistance programs including onsite residential property management. Positions at this level exercise judgment and initiative in their assigned tasks receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Receives general supervision from assigned supervisory and/or management staff. Exercises no direct supervision over staff. ESSENTIAL JOB DUTIES
Management reserves the right to add modify change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Serves as an onsite property manager of Authority owned/managed properties; oversees the daytoday operations of assigned properties including tenant relations eligibility recertification lease compliance and office management; serves as the primary point of contact for tenants landlords and service providers.
- Determines initial and continuing eligibility for Authority owned/managed property programs in compliance with applicable federal state and Authority regulations policies and procedures; maintains appropriate caseload.
- Performs interim and annual review of residents eligibility to remain on an appropriate Authority program; reviews changes in income and household composition; sends out appropriate requests for information; recalculates rent and prepares amendment to current lease as required; notifies residents of changes.
- Accurately assigns tenant rental obligation in accordance with property/program income limits and regulations; runs rent reports for assigned property/properties; monitors and distributes delinquent rent notices to residents.
- Coordinates and conducts interview processes with applicants and residents; accepts applications schedules interviews and screens applicants and residents; ensures applications recertifications and supporting documentation are accurate and up to date.
- Enforces compliance with lease agreements Authority regulations and various program rules; explains new or revised policies procedures laws or ordinances.
- Participates in annual property inspections and conducts patio inspections to ensure adherence to established standards; receives maintenance requests from tenants and initiates works orders for resident and property repairs.
- Organizes and prioritizes caseload to ensure that necessary actions are taken and processed within established timeframes.
- Maintains positive tenant relations by providing prompt courteous and accurate response to tenant issues; promotes and ensures compliance with Authority property and program policies and standards.
- Composes proofreads and processes a variety of documents including letters newsletters fliers memoranda and general correspondence.
- Initiates and conducts informal counseling for those residents in violation of lease and/or program regulations; prepares evidence to support allegations; drafts summaries of conferences and results of hearings/conferences.
- Maintains accurate and detailed records and files including incident reports; updates information researches discrepancies and performs data entry; maintains documentation for property and case management activities.
- Serves as a liaison with a variety of public and private organizations community groups and social service agencies to ensure resident needs are met and to promote selfsufficiency and stability.
- Maintains liaison with maintenance staff and contractors to maintain the upkeep of assigned properties and address specific maintenance needs or coordinate recurring maintenance inspections and services.
- Provides courteous respectful honest timely and professional communication and information to all Authority staff program participants visitors and the general public; utilizes effective deescalation techniques as necessary.
- Schedules coordinates and facilitates a variety of staff Agency and resident meetings and trainings; prepares and distributes agendas and informational packets setup meeting logistics; take transcribe and distribute minutes.
- Responds to emergency situations and takes appropriate action including contacting/coordinating with other Authority staff vendors and/or emergency services.
- Performs other related duties as assigned.
Essential Knowledge and AbilitiesKnowledge of:- Principles and practices of tenant retention and relations.
Methods and practices used in housing assistance and/or social service programs.
Eligibility recertification and case management practices and procedures as they pertain to assigned housing assistance programs and services.
Basic interviewing techniques and principles.
Business letter writing and the standard format for reports and correspondence.
Business arithmetic and basic statistical techniques.
Recordkeeping principles and procedures.
Applicable federal state and local laws codes regulations and ordinances as well as industry standards and best practices relevant to the assigned area of responsibility.
Techniques for providing a high level of customer service by effectively dealing with the public vendors contractors and Authority staff
The structure and content of the English language including the meaning and spelling of words rules of composition and grammar.
Modern equipment and communication tools used for business functions and program project and task coordination including computers and software programs relevant to work performed.
- Perform onsite property management duties including responding to urgent resident requests for assistance.
Perform specialized and technical eligibility and case management work with accuracy speed and minimal supervision.
Maintain confidentiality of sensitive personal information of applicants current and former residents and other matters affecting prospective and/or current applicants and tenants.
Maintain accurate files and records.
Make accurate arithmetic computations.
Prepare clear and concise reports correspondence and other written materials.
Effectively administer a variety of Housing Authority resident services and programs.
Understand interpret and apply all pertinent laws codes regulations policies and procedures and standards relevant to work performed.
Effectively represent the division and the Authority in meetings with governmental agencies community groups various business professional and regulatory organizations and in meetings with individuals.
Use tact initiative prudence and independent judgment within general policy legal and procedural guidelines.
Independently organize work set priorities meet critical deadlines and followup on assignments.
Effectively use computer systems software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
Communicate clearly and concisely both orally and in writing using appropriate English grammar and syntax.
Establish maintain and foster positive and effective working relationships with those contacted in the course of work.
- Some positions may require possession of a valid California Drivers License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out jobrelated essential functions.
- Possession of or ability to obtain Public Housing Rent Calculation certificate issued by Nan McKay & Associates.
PHYSICAL DEMANDS
When assigned to an office environment must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend stoop kneel reach push and pull drawers open and closed to retrieve and file information.
When assigned to a field environment must possess mobility to work in changing site conditions; possess the strength stamina and mobility to perform light to medium physical work; to sit stand and walk on level uneven or slippery surfaces; to reach twist turn kneel and bend to climb and descend ladders; and to operate a motor vehicle and visit various Authority sites; vision to inspect site conditions and work in progress. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards with exposure to hazardous materials in some site locations. Employees must possess the ability to lift carry push and pull materials and objects averaging a weight of 25 pounds or heavier weights in all cases with the use of proper equipment and/or assistance from other staff.
ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures
QUALIFICATIONS
Education and Experience:
Any combination of training and experience that would provide the required knowledge skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education:- Equivalent to completion of the twelfth (12th) grade.
- Two (2) years of responsible experience in residential property management housing assistance programs or social services programs.
- Experience utilizing software systems related to property management housing management and/or social services systems to determine public benefits
- Experience utilizing Yardi software
- Experience utilizing Laserfiche or other digitizing software for records management and retention
Additional Information
- Equal Opportunity
The LACDA is an equal opportunity employer. We are committed to creating a workplace culture that embraces diversity equity and inclusion to advance our mission of building better lives and better neighborhoods.
Reasonable Accommodation
If you are an individual with a disability and need to request reasonable accommodations under the Americans with Disabilities Act (ADA) please call the LACDA Human Resources at (626)or via email at.
Application Process
To be considered all applicants are required to apply online by the filing deadline. Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the job. In the Work Experience section of the application applicants must demonstrate their experience by providing a clear description of the work performed as it relates to the position. Each job held must include the dates of employment name and address of the employer position title hours per week and supervisor. Please note resumes will not be reviewed to determine qualifications.
Supplemental questions are considered a part of the application process and must be carefully answered. All required questions must be completed before the application can be submitted. The supplemental questions will be used to evaluate the applicants education training and experience.
Education Verification
To receive credit for required education applicants must attach a copy of their degree or official/unofficial transcripts. Please note foreign degrees (or degrees completed outside of the United States) require an evaluation of U.S. equivalency conducted by a credential evaluation service such as The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators Inc. (AICE).
Please include three (3) professional references in the Reference section of your application.
Failure to comply with this application process may result in disqualification.
Screening and Selection Process
Following the review of application materials the most qualified candidates will be contacted via email and text messaging if elected for an assessment test and/or interview. Please check the email account provided on the application for important communications regarding the status of your application and/or next steps.
Salary Compensation
Salary compensation is dependent on qualifications (experience education knowledge skills and abilities). Initial salary placement is generally made between the start and midpoint of the posted range. New hires are not eligible to start at the maximum of the posted range.
Conditions of Employment
Candidates selected from the process will receive an offer of employment contingent upon the successful completion of satisfactory reference checks a postoffer medical examination a criminal background check and a driving record check. Background and driving record check information will be considered in determining the applicants suitability for the position.
Possession of a valid California Drivers License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out jobrelated essential functions.
Failure to meet these preemployment requirements will be grounds for withdrawal of the conditional offer of employment.
Proof of authorization to work in the United States will be required at the time of hire.
Employment with the LACDA is atwill and may be terminated at any time with or without cause.
DEADLINE: May 14 2025 at 11:59 PM
APPLY IMMEDIATELY. THE POSITION MAY CLOSE WITHOUT PRIOR NOTICE.
RECRUITMENT NUMBER: 25014
Required Experience:
Manager
Employment Type
Full-Time
