Assessment & Enablement Officer
Assessment & Enablement Officer
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Job Description
About Adult Social Care
Barnet Council is an exciting and innovative place to be and here in Adult Social Care we are committed to the work we do and the difference we make to residents of Barnet every single day.
We take a strengthsbased approach focused on what people can do and seeing the whole person. To deliver our vision of strengths based social care and Making Safeguarding Personal we rely on working closely with our partners and importantly our competent confident creative and caring workforce. We have supportive and visible leadership tools and processes and investment in excellent learning and development that help staff to be happy efficient and effective.
We have standards and expectations of all of our staff and leaders with everyone taking responsibility for high quality effective practice and their own professional development as well as enabling staff to talk about opportunities and concerns. We have modernised our way of working so that we can work in a mobile and flexible way.
About the role in Social Care Direct
We are looking for an experienced skilled and committed Assessment and Enablement Officer with experience in adult social care to join Social Care Direct. Social Care Direct is a front door to Adult Social Services and the first point of contact for all initial enquiries about social care. The work in the team comprises of short term interventions mainly over the phone therefore identifying the presenting query as early as possible is essential in providing good quality social care.
Putting the person at the heart of the assessment and involving their families friends and communities to help improve their lives and help them meet their goals. You will assess and review the care and support they have; and advise where they can access information support and advocacy so that they have the maximum opportunity to regain their independence or become less dependent on other people or services.
As an Assessment and Enablement Officer in the team you will rotate between the following functions:
Answering and processing phone calls
Replying and processing emails from a generic team mailbox
Carrying out case work on allocated cases
About you
You will have experience of adult social care
You will have excellent communication skills and engage well with adults carers and their families about their care needs and risks
You will be resilient and resourceful and skilled in managing difficult conversations
You will value a busy structured working day with the skills to help people express their stories on the telephone
You will have the skills to multitask and work in a fastmoving complex environment
- 31 days annual leave plus public and bank holidays
- Access to the Local Government Pension Scheme which provides a valuable guaranteed income in your retirement together with security for your dependents
- Worklife balance options may include hybrid working flexitime job share home working parttime
- A vast range of lifestyle discounts from major retailers supermarkets energy suppliers and more
- Broad range of payroll benefits including cycle to work eye care vouchers travel and gym membership
- Excellent training and development opportunities
- Employee well being training programs including confidential employee assistance
Please click on the apply button on our website where you will be able to view the full job description and person specification and apply for the role. If you would like any further information about the role please contact or
If shortlisted you will be required to bring photographic ID to your interview to prove your identity.
Interviews will take place week commencing 2nd June 2025
Responsibilities
Required Experience:
Unclear Seniority
Employment Type
Full-Time
