Chief Operating Officer

About us

aXcelerate is a leading SaaS provider with our Student and Learning Management System powering millions of learners course and competency records nationwide. As an industry leader were on an exciting growth journey transforming the way training providers and employers manage and support their learners.

Recognised as a Great Place to Work for two years running we have a culture where people feel valued and supported to thrive. With ambitious growth plans and countless opportunities to develop your career theres never been a better time to join our team and help us shape the future of education technology.

The Opportunity

As COO youll play a key leadership role in translating our strategic vision into operational reality. Reporting directly to the CEO and working closely with the Executive Leadership Team you will lead companywide operations with a focus on scalable systems efficiency and continuous improvement.

This is your opportunity to shape and refine how we work from processes to people systems to customer experience and position aXcelerate for sustainable growth both within Australia and globally.

Key Responsibilities

• Lead all operational functions to delivery business strategy and scale effectively.
• Drive continuous improvement in systems tools and processes to reduce costs and enhance productivity and efficiency.
• Build and lead highperforming operational teams.
• Ensure our technology and infrastructure support current needs and future growth.
• Monitor performance using datadriven insights.
• Foster a culture of accountability collaboration and innovation across teams.
• Champion customercentric operations ensuring our clients receive bestinclass support and implementation.
• Stay ahead of trends in SaaS EdTech and AI to bring innovative practices to aXcelerate.

What youll bring

• Proven experience as a COO or equivalent executive role ideally in a B2B SaaS company.
• Deep understanding of SaaS operations customer lifecycle and subscription models.
• Strong experience building scalable systems for growth both locally and internationally.
• Demonstrated success in leading crossfunctional teams and aligning technical and business operations.
• Expertise in customer success strategy and operational optimisation.
• Strategic thinker with a datadriven approach and strong commercial acumen.
• Experience with AI adoption and digital transformation initiatives.
• Knowledge of Australias VET sector and corporate training (desirable).
• Bachelors degree in Business Administration Operations Management Engineering or a related field a relevant Masters degree (e.g. MBA) is desirable
• A genuine alignment with our HEART valuesHonesty Empathy Acceptance Respect and Trust.

This is a Brisbane based role located in our modern offices in Toowong.

What we offer

• A central location close to public transport cafes and shops with free onsite parking available.
• A vibrant supportive and teamoriented culture with regular team activities and social events.
• Flexible working opportunities
• A focus on professional development and learning with access to our LMS external and internal training opportunities and your own personal annual PD budget
• Access for you and your family to an Employee Assistance Program and resources.
• Cashback offers and discounts on popular brands through our Employment Hero app.
• Opportunities for career development with well defined career pathways across the business.
• Proud members of Women in Technology with access to networking events professional development opportunities and resources.

How to apply

Please submit a Cover Letter and an uptodate Resume which outlines your suitability for the role.

Were looking for individuals who resonate with our values H.E.A.R.T.: Honesty Empathy Acceptance Respect and Trust whilst also bringing a unique perspective to their work.

We are committed to promoting diversity in the workplace and encourage people from all backgrounds to apply.

Process

The recruitment process will consist of:

• Initial Suitability screening
• 2 interview rounds with Executive Leadership and Director teams
• Psychometric Assessment and Background Checks

If you require any reasonable adjustments during the application process please let us know by emailing

Please note we will not be accepting submissions from agencies for this role.