Customer Experience Representative
Customer Experience Representative
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Job Description
About the Role
- Full Time position (35 hours/week)
- Ongoing position
- Offices based in Penrith
The Customer Experience Representative (CER) is responsible for providing best practice customer service primarily via inbound calls and email correspondence made to the Customer Experience Team within a highvolume environment.
Key areas of responsibility include:
- Providing first contact resolution predominantly for Link Wentworth tenants clients and other customers general enquiries providing expert advice information and services to client enquiries relating to Social Housing Affordable Housing and Housing Pathways applications
- Providing a customerfocused service and ensuring customer satisfaction through the efficient response to enquiries and requests and completing customer satisfaction and feedback processes
- Responding efficiently to all responsive maintenance requests and issues and allocating work to relevant contractors in line with responsive maintenance policy and procedures
- Supporting Link Wentworth in meeting its business and compliance requirements by keeping accurate and timely records
Who we are looking for:
The ideal candidate will have:
- Demonstrated experience in a customer service role ideally in a contact centre environment
- Demonstrated ability to manage multiple tasks in a highvolume work environment
- Demonstrated computer proficiency including in the use of databases & email systems and intermediate skills in Microsoft Office programs
- Understanding of contact centre metrics
You will also be:
- Someone who enjoys customer service and helping others
- Able to relate to and communicate effectively with people from diverse backgrounds including vulnerable people
- A selfmotivated resourceful enthusiastic and positive team player
- Great at diffusing escalating situations and finding creative solutions to solve conflicts or complaints
You will also need:
- At least two (2) COVID19 vaccinations meaning having received the primary course of an Australian Government approved COVID19 vaccination
- Willingness to undergo a National Police Check to Link Wentworths satisfaction
- Willingness to be officebased five (5) days per week
How to Apply
If this sounds like you please click Apply and submit an uptodate resume and cover letter addressing your suitability for this position.
Contact
To request a copy of the full position description or to make any other enquiries please contact Mitchell Green Recruitment Specialist at or phone (02).
Who are we and why should you join us
Link Wentworth is an ambitious and growing housing and homelessness service based in Greater the NSW rental and housing crisis reaching breaking point our services are needed more than ever in our communities.
Link Wentworth offers staff:
- A strong culture of collaborative teamwork individual empowerment and customercentred service delivery
- Options for flexible work arrangements
- Attractive leave options including ability to purchase up to two (2) weeks additional annual leave per year
- A competitive salary with the opportunity to reduce your income tax and increase your takehome pay with notforprofit salary packaging
- Meaningful and fulfilling employment improving the lives of others every single day
much much more!!!
Required Experience:
IC
Employment Type
Full-Time
