Associate Project Manager
Associate Project Manager
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Job Description
Description
The Associate Project Manager typically has previous implementation experience but has not before acted in a Project Manager role. Thus the incumbent has a learning curve regarding Tylers processes. The position is ultimately responsible for successfully managing the implementation of Tyler software for new and existing accounts and/or will be responsible for managing a high volume of projects that are small in scope. As the incumbent gains knowledge and experience the incumbent will own one or several projects from the initial contract signing through formal transition to the support department.
Responsibilities
Become knowledgeable regarding the steps and processes staff are responsible for to ensure Tyler software is implemented on time and within budget at client sites. May initially handle simple and/or small projects receiving direction from more experienced staff.
Assist in the development and implementation of the project plan and officially start projects by conducting kickoff meetings with clients and other staff as needed. Project plans outline the scope schedule and budget of the project as well as each partys responsibilities and mutual commitment to contribute adequate resources to follow the plan.
May assist more experienced staff on tasks (either within the scope of a project(s) and/or during training/shadowing).
Work with the sales team as the contract is signed becoming familiar with contract requirements program modifications and other sitespecific background information.
Assist with and/or manage all aspects of projects related to the delivery of client software and services including:
Coordinating necessary resources to meet project needs.
Planning and tracking all project activity.
Guiding the client through release planning in support of the overall project schedule.
Tracking project hours and submitting project progress reports by due dates.
Managing scope time and cost to meet client commitments.
Managing communication throughout the team and stakeholders.
Managing the quality of project team deliverables.
Managing the project budget.
Documenting and reporting status and issues.
Identifying reporting and managing risks; overcoming project obstacles.
Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives and acting to resolve outstanding issues on behalf of the client promptly.
Conduct planning sessions with the clients key functional leaders to create a series of documented management plans that specify the project plan and scope.
Work with various departments to ensure resources are scheduled and monitor progress to ensure compliance with the project plan immediately notifying affected parties of any schedule changes.
Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project such as development implementation support and other project managers.
Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
Communicate completion of milestones to clients and secure formal acceptance from them.
Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
Communicate with the implementation staff and management regularly ensuring timely delivery of schedules and revenue projections; relaying personnel client contract and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
Maintain the project teams calendar commitments by keeping all project event information current.
May identify addon sales opportunities and manage contract addenda and purchase orders.
Work toward obtaining PMP certification and maintain status after certification.
Travel to client site as needed.
Perform other duties as assigned.
Qualifications
Bachelors degree or comparable work experience.
Typically a minimum of two years of experience as an implementation professional (or equivalent/like experience).
Software life cycle knowledge.
Strong planning organizational skills and ability to follow through until processes are completed.
Strong customer service skills.
Excellent verbal and written communication skills.
Proficiency using computers and exposure to IT infrastructure components.
Strong decisionmaking and problemsolving skills.
Strong analytical ability particularly in a technical environment.
Proficient in Microsoft Word Excel and Project.
Jira experience preferred stories issue tracking requirement tracking and defect tracking
Ability to prioritize and complete multiple tasks in a fastpaced technical environment.
Demonstrated ability to maintain a positive professional attitude.
Strong negotiation conflict resolution and persuasion skills.
Valid drivers license.
Ability to travel.
State Government experience is a plus
Required Experience:
IC
Employment Type
Contract
