Account Director (UK)

Account Director (UK)

Fulltime Permanent.
London UK (Hybrid 2 days from office)

About Greenpark

Greenpark is a global awardwinning performancedriven content leader and brand publishing Purposeis to help brands create meaningful connections that impact peoples lives through performancedriven contentfor search and social. Our unique expertise in Omnichannel Search & Insights Creative Content and Performance Tech are delivered to our clients via an ad agency and inhouse model.

We do this for a global client portfolio including Unilever Campari Group AIA Sanofi Nestle Lipton Kimberley Clark Straumann Ricola Globe Telecom and more.

Our Values

As a company we strive and act together in our ambition to make a positive impact for the people and brands we serve we do everything with kindness and respect at the core. We Strive Acting Together With Kindnessare the values that guide us.

About the role

Your first account

The first account that you work on will be a large pharmaceutical client for which we provide inhouse marketing services (including medical copywriting graphic design email production and project management) for their Content Hubs

You would be the EMEA & North America Regional Lead for this account working into the Global Lead also based in London. You would be the key client point of contact for all inhouse roles within EMEA and North America. These roles are primarily either fully remote or hybrid within the clients regional offices.

Existing team

You would oversee the EMEA & North America team made up of specialists such as Medical Copywriters Graphic Designers Multimedia Specialists Digital Production Associates (Email & Content Producers) and Content Delivery Managers (Project Managers).

You would work closely with the individuals Line Managers to ensure that the staff hit their KPIs to fulfil their individual SOWs including a 95% right first time project hit rate and a 95% on time hit rate.

New recruits

As the team grows quickly through EMEA and North America you will lead the team growth. Working with our Talent Acquisition Team Finance Team Hiring Managers People & Culture Team and Line Managers and of course the clients to ensure a bestinclass Hiring and Onboarding process.

Governance

You will lead the governance of the account through weekly status meetings monthly governance meetings and quarterly business reviews.

Longterm planning

You will work with the Global Lead to develop bestinclass operational plans to support the clients inhousing strategy.

What youll do

Day to day account management:leading team and client meetingsworking closely with the client and agency teams to ensure the smooth running of multiple projects

Working as a key part of the Greenparkteam to deliver best in class digital content that meets and exceeds the project KPIs

Continually develop insight and knowledge inclientssectorservicesand products

Develop strong client relationships to enable project growth and maximise upsell opportunities

Expertisemanaging multiple projects and teams in a fastpaced environment

Coming up withnew ideasand strategies to boost project performance and growth

Helping to ensure teams develop and publish work in line with the agreed strategic direction: to a high standard and on time

Financial and scope management of existing and new budgets and deliverables. (On some clients you may have the support of a Project Manager)

Creation of Statements of Work for client review and approval and ensuring that the projectremainswithin this scope

Passion for collaboration and creative problemsolving to ensure the highestquality work

Creation of internal briefs for our various teams to work from

Creation and management of clientfacing project interface

Planning andallocatingresource on projects

Ad hoc related tasks

About you

2 yearsAccountDirector experience within a digital contentfocused agency

Experience working with brand name clients

A comprehensive understanding of the digital landscape including web development social media search engine optimization content marketing and future trends

Passion for collaboration and creative problemsolving to ensure the highestquality work

Strong understanding of the digital content landscape from planning and research to productionpublishingand reporting

Solid understanding of SEO and related metrics

Highly organised and able to manage workload effectively

Adaptableconfidentand selfmotivated

Mature personality to relate and interact with people at all levels

Strong communicationand presentation skills

Strong commercial experience (scopingcostingand billing)

Ability to track budgets and report on project profitability

Comfortable in a fastmoving and projectbased environment

You live & breathe Greenparks core valueschampioning openness respect innovation and teamworkso that every interaction both internally and externally reflects our commitment to our values.

How well support you

25 days of holidays UK bank holidays and your birthday off.

Christmas Closure (extra days on top of your holiday allowance!)

A monthly entertainment subscription paid by the company (e.g. Amazon Prime Netflix Spotify etc)

Private pension and private healthcare insurance.

Access to Free VDU Eye Tests and Employee Assistance Programme (EAP).

Participate in wellness and peer recognition initiatives (e.g. OnTheSpot Awards and Value Champion Awards).

Social Events Join us for our major annual social events: Spring SummerHalloweenand Christmas parties plus many other adhoc events.

Enhanced maternity/paternityleave allowances.

WFA policy work from abroad for up to 4 weeks per year.

Yearly Calm subscription

At Greenpark we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background identity and experience across our global workforce. By fostering a culture of respect inclusivity and collaboration were committed to ensuring everyones voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other protected characteristics.

Required Experience:

Senior IC