Senior Service Delivery Manager
Senior Service Delivery Manager
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Job Description
- Influence the future of digital services at one of Australias leading universities.
- Shape how digital technology supports education research and innovation
- Join a passionate team that values bold ideas mutual respect and continuous learning.
We are seeking a dynamic and innovativeSenior Service Delivery Managerto spearhead the endtoend service delivery for the Core Technology Capability Area within our Digital Technology Solutions team. The Core Technology team is responsible for production and delivery services across a portfolio of products including Cloud & IT Infrastructure Network Connectivity & Communications Device Management Financial Management Human Resource Management Research Administration Management and Facilities & Estate Management.
This pivotal role is designed for a visionary leader who is passionate about transforming service delivery through strategic leadership and agile practices. As a key player in both the Delivery team and Core Technology Capability Area you will have the opportunity to drive significant change ensuring our technology services are delivered with excellence and efficiency.
The Role
As the Senior Service Delivery Manager youll oversee the endtoend delivery of IT services ensuring they meet quality standards align with the Universitys strategic objectives and support a highperforming customerfocused culture. Youll lead a dynamic delivery team drive continuous improvement and champion Agile and DevOps practices to optimise our services and technology stack.
Youll be responsible for:
- Leading the development and execution of service delivery strategies plans and frameworks.
- Overseeing the planning and allocation of resources across service product and project delivery.
- Driving process improvement initiatives managing IT upgrades and enhancements and ensuring service reliability.
- Leading and mentoring a highperforming team promoting a culture of agility collaboration and accountability.
- Establishing and maintaining strong partnerships with stakeholders vendors and internal teams.
- Monitoring performance through metrics reporting and audit compliance.
- Ensuring alignment with security policies compliance standards and governance frameworks.
What Were Looking For
Were after a strategic thinker and peoplefocused leader who can bring:
- Proven experience in service delivery and team leadership within complex IT environments and with Core Technology products including Cloud & IT Infrastructure Network Connectivity & Communications Device Management Financial Management Human Resource Management Research Administration Management and Facilities & Estate Management.
- A strong background in Agile and DevOps methodologies.
- Exceptional stakeholder engagement communication and negotiation skills.
- The ability to drive innovation and continuous improvement in service operations.
- A collaborative and customercentric mindset with a focus on delivering highquality outcomes.
About our University
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a worldleading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence equity engagement and sustainability the University of Newcastles Looking Ahead Strategic Planoutlines the Universitys commitment to delivering an exceptional student experience and serving our communities.
For more information click here Our Uni.
About the Unit
Digital Technology Solutions delivers cutting edge innovative and costeffective digital solutions and services to the Universitys staff and students to enable the delivery of excellence in education and research & innovation; and to support engagement with communities and partners. DTS is repositioning to be a technology integrator broker trusted advisor and innovator enabling the University to deliver the New Futures Strategic Plan.
What we offer
In addition to working for a university that is breaking boundaries discovering new ways of thinking and cementing a place as a global leader we offer a range of benefits to our employees to ensure you balance your commitments stay healthy and work effectively.
These include:
- Flexible working arrangements (in line with the Universitys Flexible Work Policy
- 17% super and salary packaging
- Additional University Holiday days generous personal leave and parental leave annual leave loading and additional purchased leave scheme
- Discounts in private health insurance gym memberships software travel and more
- Wellbeing programs
Your next steps
Please visit here for a guide on how to apply for a role.
If viewing this on a job board other than the Universitys please click Apply to reach the Universitys website where a copy of the Position Description can be accessed. Please download a copy before commencing your application.
Your application must include:
- Your resume
- A cover letter outlining your motivation to apply for this opportunity
- A statement addressing the Essential Criteria listed below demonstrating your qualifications and experience with examples.
- Postgraduate qualifications and extensive relevant experience; or extensive management experience and proven management expertise in an Information Technology service delivery environment; or an equivalent combination of relevant experience and/or education and training
- Demonstrated extensive experience in multiyear planning design development and successful delivery of major technology programs to agreed quality schedules and budgets in a large complex organisation
- Demonstrated leadership capability including ability to lead/inspire a team of professional staff to deliver exceptional outcomes
- Demonstrated capacity to deliver exceptional customer service with experience embedding improved service practices within a team environment
- Demonstrated experience in delivering process improvement including process mapping and data collection to inform improvement initiatives
- Highly developed organisational skills and demonstrated ability to identify and resolve service reliability issues
- Outstanding communication and interpersonal skills with demonstrated capacity to develop and implement delivery strategies and ability to negotiate and influence others to deliver on commitments
To ensure that your application receives full consideration its important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.
Please upload your Cover Letter and response to the requested Criteria as one PDF document.
Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2000 words).
For specific position enquiries please contact Cristina Romanin Associate Director Delivery(02)or via email
Having Difficulties Please reach out to us:
Closing date: Sunday 18th May 2025 11:59pm AEST
We are excited to beLooking Aheadwith you!
#LIKG1
Required Experience:
Manager
Employment Type
Full-Time
