IT Field Support Specialist 1
IT Field Support Specialist 1
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Job Description
The Hardware Technician provides Tier 2 and 3 onsite and remote supports for computer workstations servers printers peripherals and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
- Troubleshoot repair and test computer workstations servers printers peripherals and teleconferencing equipment
- Install and configure computer workstations servers printers peripherals and teleconferencing equipment and associated cabling
- Maintain government and/or vendormanufactured fiber optic modems multiplexer fiber optic/Ethernet cables & telephone systems
- Follow standard operating procedures for the Connectivity Operations Team including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support enduser connectivity needs
Requirements
Required Skills Experience and Education:Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associates degree and two (2) years of experience.
- Highly skilled in installing repairing and troubleshooting computer hardware and peripherals. Wellversed in installing windows software applications antivirus and patches
- Demonstrated ability to read and understand technical manuals and schematics
- Expertise in Microsoft Office Applications (Word Excel PowerPoint and Access)
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with endusers remotely
- Demonstrated expertise in Microsoft Windows 7 and 10
- Familiar with Active Directory security and policies
- Excellent analytical and problem solving skills
- Outstanding communication skills to relate with team members and support workers
- Must to be able to lift 50lbs.
- Must be able to rive company vehicle.
- Must be available to work some 8 hour shift between the hours of 6am6pm as determined by management.
Required Clearance:Candidate must have a TS/SCI polygraph clearance
Required Experience:
Unclear Seniority
Employment Type
Full-Time
