Sr. Patient Scheduling Coordinator, Pre-Kidney Transplant
Sr. Patient Scheduling Coordinator, Pre-Kidney Transplant
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Salary Not Disclosed
1 Vacancy
Job Description
Sr. Patient Scheduling Coordinator
Position Highlights:
- Shift Schedule:Full Time (40 hours) MondayFriday
- Department:PreKidney Transplant
- Location: Atrium Health Wake Forest Baptist
What We Offer:
- Generous PTO:Accrue up to 25 days/year to be used for vacations sickness holidays and personal matters.
- Education Reimbursement:We invest in your professional growth offering up to $2500 per year towards a bachelors degree and up to $5000 per year towards a graduate degree.
- Wellness Incentives:Take advantage of up to $1350 per year in wellness incentives through our LiveWELL program prioritizing your wellbeing.
- Parental Benefits:We understand the importance of family providing six weeks of paid birthingmother maternity leave and four weeks of paid parental leave.
- Retirement:Secure your financial future with up to 7% employerpaid retirement contributions.
What Youll Do: Under general supervision assumes primary responsibility for a specialty surgical care team which may be designated by provider or specialty team and at minimum will consist of two surgeons APP and RN support or some combination therein. Maintains knowledge base to provide backup coverage to all subspecialty providers and ensures consistency of daily operations during volume peaks vacations or other absences. All providers on the team will maintain ambulatory schedules to assist in meeting patient needs and access expectations.
1. Answers incoming phone lines for specialty care team. Maintains predetermined abandon rates.
2. Schedules appointments and ancillary studies for patients. Ensures authorizations are obtained for any applicable office visit or study and update computer system with authorization information if needed. Obtains authorization from insurance companies for any special tests requested by the doctor and scheduled within 72 hours of date of service.
3. Orders outside ancillary studies or therapy and obtain authorization if needed. Ensures results are received in the office prior to the appointment date and available in WakeOne.
4. Ensures followup appointments are coordinated with ancillary testing or treatment. If applicable requests test results be sent to the office and ensures results and studies are loaded into the WakeOne System.
5. Facilitates physiciantophysician communication via PAL Line directs incoming calls schedules peertopeer review etc.
6. Cancels appointments and studies. Refers and reschedules at patient request when needed.
7. Reviews all studies when returned from digitization to ensure all images are downloaded and accessible.
8. Schedules all ambulatory procedures. Precertifies patients and obtains authorizations as needed. Coordinates ambulatory and surgical clinical activity between neurosurgery/orthopedic residents and supervising faculty.
9. Receives reviews documents and routes all external referrals. Following provider review completes follow up as directed by the physician.
10. Returns patient calls per APP or physician instructions and communicates follow up directions as needed. Schedules appointments and ancillary studies as needed.
11. Assists in the training of less experienced personnel as instructed.
12. Maintains travel and academic calendars for physicians as designated. Ensures time away for travel CME or vacation is accurately recorded and communicated in a timely manner to facilitate development of the call schedules.
13. Receives and manages urgent and emergent requests that are critical for patient safety and good clinical outcomes. Routes as appropriate per departmental guidelines.
14. Performs financial duties such as authorizing or obtaining authorization for insurance assisting patients regarding billing questions etc.
15. Performs other duties as assigned.
What Youll Need:
- High school diploma or GED equivalent
- Three years experience in a direct consumer services role with demonstrated ability to resolve problems under stressful conditions required.
- Experience handling multiple calls in a stressful environment preferred.
- Previous experience working in a surgical specialty environment and a strong working knowledge of medical terminology preferred.
The ideal candidate will also possess the following skills:
- Ability to maneuver several computer software systems simultaneously to access/document data related to interactions
- Selfmotivated
- Works independently without direct supervision
- Ability to maintain a positive attitude when interacting with the public
Required Experience:
Senior IC
Employment Type
Full-Time
