Technical Support Engineer - Passenger Cars
Technical Support Engineer - Passenger Cars
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Job Description
About the role
The Technical Support Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the bestinclass regional technical capability standard and high efficiency technical operation.
Working location: Uxbridge Hounslow London
Responsibilities:
- Responsible for the regional technical support in the UK respond and provide technical solutions quickly through service portal remote diagnostics and onsite support;
- Regional regular visit organize meeting workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;
- Organise and carry out onsite technical training for new product launch level training program and onthejob training program in accordance with relevant stakeholders;
- Collect and report information for typical fault tendency latest and critical fault and promote instant solution of quality problems;
- Development and release the technical notice typical technical repair cases;
- Regional special event management timely onsite support with quick solutions technical research and analysis according to stakeholders instructions;
- Instant respond for special event management;
- Other works assigned from line manager.
Requirements:
- Bachelor degree or above more than 2 years relevant experience fluent English. Mandarin speaking or other European language is a plus;
- Strong cross culture communication skills and crossfunction coordination ability;
- Ability to work under pressure and to strict deadlines in a dynamic environment;
- NEV Technical background is preferable;
- Willingness to frequent trip in Europe and travel to China.
We offer:
- Performance and experience based competitive remuneration
- 25 holidays public holidays
- Scottish Widow workplace pension
- Commute allowance
- Salary sacrifice car scheme
- Department & company wide teambuilding events.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and decarbonization of the economy
Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Employment Type
Full Time
