Daniels Health is searching for a customer service oriented individual to join us as a Lead Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels. The Representative will team up daily with drivers operations personnel sales teams and corporate support staff to service their assigned hospital location.
All UPMC Hospital Locations Will Be Serviced!
Traveling in the Metro Pittsburg area
What will your job involve
Daily travels to 67 hospitals in the Pennsylvania area
Backfilling for field service representatives:
Arrives ontime at facility in Danielsappropriate uniform and checks in with EVS staff on arrival/departure. Checks in and out of shifts using our time tracking software
Ensures staging area is neat and orderly and all delivery equipment is in working order
Checks and services containers throughout hospital according to Daily Service Schedule
Exchanges containers loads transporters with full containers and transports full containers to storage area to replace cart with empty containers
Stays in consistent communication with field service supervisor on quality of containers issues and status of service schedule
Periodically communicates with nurses nurse managers environmental services mangers and other stakeholder regarding current needs
Lifting containers weighing up to 50 lbs
Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs
Providing management support for field service representatives including but not limited to:
Addresses and resolves concerns
Evaluates service and provides training as needed for field service representatives
Provides clinical staff training for standard and premium accounts
Is readily available for servicing emergencies statewide
Shadows representatives as needed to ensure quality service
Performing waste audits as needed
Leads and/or assists with customer installs
Overnight and local travel
What are we looking for
Previous leadership experience min 1 year!
Someone with a cando attitude who is committed to efficient timely scheduling and has previous experience in a laborintensive job. Delivering an integral service to healthcare this is a handson field service role carried out within a hospital setting and will include heavy lifting!!
Why work for us
Job stability as an essential service to healthcare we are nonseasonal and recession proof
Consistent work hours Monday Friday (6AM 2PM)
Benefits Full time roles are provided benefits sick leave and vacation leave from day one!!
Permanent position This is a Fulltime permanent role of 40 hours per week!
Competitive salary This position is offering a rate of $23.00$24.00 per hour!
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