Operations Engineer Manager - ITMS Frameworks/ITIL (REMOTE)
Operations Engineer Manager - ITMS Frameworks/ITIL (REMOTE)
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Job Description
Date Posted:
Country:
United States of AmericaLocation:
RWA99: RTN Remote WashingtonPosition Role Type:
RemoteU.S. Citizen U.S. Person or Immigration Status Requirements:
Security Clearance:
None/Not RequiredRTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial military and government customers worldwide. It comprises three industryleading businesses Collins Aerospace Systems Pratt & Whitney and Raytheon. Its 185000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics electric propulsion directed energy hypersonics avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Arlington VA.
The following position is to join our RTX Enterprise Services (ES) Infrastructure Workplace Services:
RTX has an opening for an Operations Engineer Manager ITMS Frameworks/ITIL (Manager Infrastructure Workplace Services) to support our largescale S4HANA and supporting applications.
This role involves working with Managed Service Providers (MSPs) and suppliers to ensure the smooth operation of our IT infrastructure.
What You Will Do:
- Sustain IT operations using ServiceNow and IT Service Management (ITSM) practices.
- Utilize ITSM processes such as Incident Management Problem Management and Change Management to ensure effective service delivery.
- Utilize metrics and KPIs to monitor and improve IT service performance.
- Manage relationships with thirdparty IT service providers to resolve issues and ensure service quality.
- Support and maintain largescale SAP S4HANA implementation and operations particularly in collaboration with MSPs or through RISE with SAP.
- Oversee the management and maintenance of our Azure cloud infrastructure including monitoring and troubleshooting issues.
- Coordinate the automation of scaling and capacity requirements within Azure environments.
- Ensure performance issues within Azure environments are addressed by service providers.
Qualifications You Must Have:
- Minimum 5 years experience with ITIL or other ITSM frameworks including handson use of ServiceNow and a bachelors degree in Computer Science Technology Engineering or Mathematics (STEM) or similar discipline or equivalent combination of related work experience and schooling in lieu of degree.
- Experience in IT Operations and Sustainment leadership experience. (new applications in production and nonproduction other areas this resource support sustainment)
- Experience in MSP vendors to manage IT sustainment services.
- SAP Experience
- Monitoring and maintaining IT service performance using metrics and KPIs. (MSP/ SLA)
Qualifications We Prefer:
- Experience supporting large S4HANA ERP implementations particularly with MSPs or through RISE with SAP.
- Knowledge of Backup Restore Recovery and high availability strategies.
- Strong analytical and problemsolving skills.
Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:
Remote:This position is currently designated as remote. However the successful candidate will berequired to work from one of the 50 (excluding U.S. Territories). Employees who areworking in Remote roles will work primarily offsite (from home).An employeemay be expected totravel to the site location as needed.
What We Offer:
Whether youre just starting out on your career journey or are an experienced professional we offer a robust total rewards package with compensation; healthcare wellness retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave flexible work schedules achievement awards educational assistance and child/adult backup care.
The salary range for this role is 101000 USD 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance shortterm disability longterm disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collectivebargaining agreement.Hired applicants may be eligible for annual shortterm and/or longterm incentive compensation programs depending on the level of the position and whether or not it is covered by a collectivebargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Manager
Employment Type
Full-Time
