Remote Customer Care Specialist - Orlando
Remote Customer Care Specialist - Orlando
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Salary Not Disclosed
1 Vacancy
Job Description
At CLEAR Member Care Specialists do more than resolve issuesthey create memorable awardwinning experiences that define our brand delight our customers and exceed their expectations. Youll connect with members via phone email and live chat to provide tailored support and proactive solutions that meet evolving needs. Every team member is empowered to improve processes and drive exceptional experiences. This position empowers you to engage in continuous learning develop new skills and make a significant impact on our culture while advancing your professional journey.
What Youll Do
- Act as our members primary point of contact through telephone email and live chat interactions
- Think creatively about ways to strengthen CLEARs relationship with members
- Guide members in managing their membership from upselling to troubleshooting and explaining benefits.
- Share opportunities to improve the Member Experience at any step of the journey
What Youre Great At:
- A positive friendly demeanor with a commitment to outstanding service
- You have a natural passion for ensuring a great member experience with every contact previous sales and/or customer service experience a plus well teach you the rest!
- Identifying problems and executing resourceful and creative solutions with empathy and patience at the forefront of all interactions
- Excellent oral and written skills as well as a strong level of comfort with multitasking in a fastpaced tech environment
- Ability to comply with all security and safety guidelines policies and procedures and follow protocol thoroughly and consistently.
Role Requirements
- High school diploma or GED equivalent required
- Open availability and weekends are a must
- Requires completion of airport badging or government screening process and other applicable associated requirements including a drug test.
- The position is remote but must be based in the city listed in the job title
How Youll Be Rewarded
- Free CLEAR membership for you family/friends discounts
- 401(k) Retirement Plan including a company match*
- 10 companypaid holidays (paid 1.5x if worked)
- Fulltime team members also receive:
- See more of our amazing benefits including any eligibility or specific location offerings HERE!
- * Not available in Puerto Rico
About CLEAR
Have you ever had that greenlight feeling That feeling when you hit every green light and the day just feels like magicCLEARs mission is to create frictionless experiences where every day has that feeling. With more than 30 million passionate members and hundreds of partners around the world CLEARs identity platform is transforming the way people live work and travel. Whether its at the airport stadium or right on your phone CLEAR connects you to the things that make you you unlocking easier more secure and more seamless experiences making them all feel like magic.
CLEAR is an equal opportunity employer and does not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability you may contact us at
Required Experience:
Unclear Seniority
Employment Type
Hourly
