Collections Specialist
Collections Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System twoyear institutions will also view open positions and apply within Workday by searching for Find Jobs for Students.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.
Closing Date:
Type of Position:
Staff (NonClassified)
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas at Little RockThe University of Arkansas at Little Rock is a metropolitan research university that provides an accessible quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock we prepare our more than 8900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission UA Little Rock is a driving force in Little Rocks thriving cultural community and a major component of the city and states growing profile as a regional leader in research technology transfer economic development and job creation.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.
If you have a disability and need assistance with the hiring process please contact Human Resources at .
For general application assistance or if you have questions about a job posting please contact Human Resources at .
Department:
Student Accounts
Departments Website:
Qualifications:
Required Education and/or Experience:
A bachelors degree or higher in general business finance accounting or a related field;
Must have at least two (2) years of experience in accounting reconciliation and customer service;
Technical experience is required.
Preferred Education and/or Experience:
Experience in higher education; not required but preferred;
Demonstrate written and verbal communication skills and experience in working in a positive team environment with strong interpersonal and relationship skills;
Experience with Banner Workday or other higher education applications.
Job Duties and Responsibilities:
Assist students via phone in person and email (including edu) with questions issues and concerns about their accounts;
Provide efficient and positive customer service to all students faculty and staff;
Prepare Statements of Account for students and collection agencies as needed providing support with the reconciliation of account statements when necessary;
Process all tuition discount forms for UA System employees and/or family members;
Work with Records and Registration and Financial Aid regarding all consortium courses;
Bill and reconcile Clinton School revenue and Foundation scholarships in conjunction with Financial Aid;
Manage the collections process which includes notifying students about collections processing accounts for collection agencies maintaining accurate collections records (including bankruptcy cases) collaborating with collection agencies to ensure accurate reporting and reconciling account balances;
Manage debt setoff program and all correspondence including yearly submission and monthly reconciliation with the Arkansas Department of Finance and Administration; notify collection agencies of any debt setoff payments;
Create journal vouchers/credit memos to correct accounting errors incorrect postings or deposits and ensure proper reconciliation of adjustments;
Maintain internal payment plans for students reconciling posted payments and outstanding balances;
Post all debt setoff and collections payments to student accounts ensuring proper reconciliation with financial records; special accounts (Clinton Washington Center Study Abroad) to maintain accurate financial records; and adjust reconcile
Monitor reconcile and adjust special accounts (Clinton Washington Center Study Abroad) to maintain accurate financial records;
Work extended hours as needed during peak times;
Other duties as assigned.
Knowledge Skills and Abilities:
Possess superior verbal and written communication skills and interpersonal skills;
Must be selfmotivated creative customerservicefocused and detailoriented;
Demonstrated ability to work in a fastpaced multitasking environment; strong interpersonal and relationship skills;
Knowledge of customer service techniques;
Proficiency in the use of information technology applications;
Must be organized and able to work on multiple projects at once while staying on track and producing results as scheduled;
Ability to comprehend and assimilate technical and businessrelated documents;
Ability to work independently collaboratively and as a team player;
Ability to coordinate and collaborate with other departments to ensure proper reconciliation of student accounts and financial records;
Knowledge of accounting principles reconciliation processes and database management;
Knowledge of applicable laws regulations and policies of assigned sections;
Ability to handle highpressure situations while maintaining professionalism;
Ability to conduct research perform basic quantitative quality assurance reviews reconcile discrepancies and prepare reports;
Strong organizational skills with an emphasis on accuracy and reconciliation of financial transactions;
Ability to apply policies procedures and other applicable regulations associated with the assigned department or program;
Ability to effectively communicate in person over the phone and in writing to all customers while providing excellent customer service.
Additional Information:
Please upload all required documents in the Resume attachment section of your application (before hitting the submit button) if you want to be considered for this position.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Preemployment Screening Requirements:
Criminal Background Check Financial Credit Check Sex Offender RegistryThe University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential nondiscriminatory manner consistent with state and federal law.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual preference or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
N/A
Frequent Physical Activity:
Hearing Manipulate items with fingers including keyboarding Sitting Talking
Occasional Physical Activity:
Lifting Pulling Pushing Walking
Benefits Eligible:
YesRequired Experience:
Unclear Seniority
Employment Type
Full-Time
