Senior Sales Manager - Hilton Baltimore Inner Harbor
Senior Sales Manager - Hilton Baltimore Inner Harbor
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1 Vacancy
Job Description
Located in the heart of Baltimore the Hilton Baltimore Inner Harbor offers exceptional service and stateoftheart facilities making it the perfect choice for both business and leisure travelers. The hotel boasts spacious event spaces and modern amenities providing a unique and dynamic environment to showcase your sales skills and expand your career in the hospitality industry. They are looking for a Senior Sales Manager to join their team and will be handling corporate /association markets for the NE and West Coast as well as Pharma and Tech as a vertical.
Requirements:
- Experience: Minimum of 3 years as a hotel sales manager.
- Convention hotel experience preferred
- Delphi FDC Experience preferred
- Corporate/Association experience preferred
What will I be doing
A Senior Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers. This position will also assist with mentoring and guiding our group sales manager and sales coordinator. Hilton is looking for dynamic individuals who are well rounded and business minded. The sales office in a hotel is a fast paced everchanging environment and is a true launching pad for those who aspire to grow their careers in hospitality.
- Research solicit and generate new leads for group opportunities through database research and proactive sales efforts maximizing new room revenue streams to meet and exceed lead generation goals.
- Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
- Develop a business strategy by analyzing historical current and future hotel and market trends implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
POSITION STATEMENT
This role requires strong sales communication and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify negotiate and secure new revenue for the hotel.
- Customer and Account Management Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
- Prospecting Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
- Negotiations Understand the customer and the business leaders expectations. Adapt to a changing market.
Customer and Account Management:
- Actively engage with Hilton Worldwide Sales Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
- Develop and execute plans to engage in outside sales calls industry tradeshows and customer events.
- Develop execute and communicate a monthly quarterly and annual business plan for a designated market.
- Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market.
- Represent hotel in all interactions dealing with their customers relative to sales including creating business proposals and executing contracts.
- Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
- Coordinate customer specifications (including room food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Prospecting:
- Research solicit and generate new leads for business opportunities through database research and proactive sales efforts maximizing new room revenue and meet and exceed lead generation goals.
- Create and execute plan to shift share from your competitors.
- Engage in outside sales activities to uncover needs build relationships and to win new business.
Negotiations:
- Negotiate contracts and commission agreements with end user customers and intermediaries.
- Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
- Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
#LIJW1
EOE/AA/Disabled/Veterans
The Benefits:
Hilton is proud to have an awardwinning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
- Debtfree education: Access to a wide variety of educational credentials (e.g. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Complimentary Team Member lunch daily
**Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
Required Experience:
Manager
Employment Type
Full-Time
