ARC Operator
ARC Operator
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Job Description
ARC Operator Birchwood
Why Marlowe Fire & Security
As one of the fastestgrowing companies in the industry we pride ourselves on our ability to deliver excellence from the initial design to longterm maintenance. Our employees are our greatest asset and we empower them with the tools they need to succeed. With Marlowe Fire & Security you will enjoy a vibrant company culture career progression opportunities and a comprehensive benefits package including a competitive salary vehicle allowance and more!
Basic Salary 26666 per annum
Pension Life Assurance & much more. Please see our generous remuneration packages below
Marlowe Fire & Securitys ARC Operators
Working on a 4 on 4 off shift pattern 12hr shifts) our team provides alarm monitoring services in accordance with procedures & ARC accreditation. Handling incoming telephone calls in a timely & professional manner. The team provides an Out of hours service callout function in accordance with our Group requirements and policies.
- Provide monitoring of remote alarm systems & incoming signals from various security devices. Assess the nature and severity of each alarm or alert received determining whether it requires immediate action dispatching emergency services if necessary or contacting designated personnel or authorities.
- Communicate clearly and effectively with clients emergency responders and other stakeholders to provide necessary information relay instructions and coordinate response efforts.
- Help provide the service provision for MFSG by dealing with incoming telephone calls logging of call out details and dispatching to engineers as required.
- Maintain accurate records of all alarm activations responses and actions taken ensuring compliance with established procedures and regulations.
- Follow standard operating procedures and protocols for alarm response escalation procedures and incident management ensuring consistency and adherence to regulatory requirements.
- Collaborate with other ARC Operators and team members to ensure seamless operation of the ARC sharing information providing support and coordinating activities as needed.
- Provide an Out of Hours Service CallOut function in accordance with MFSG requirements and policies.
- Comply with the requirements for a CAT II NSI Gold ARC
- Provide excellent customer service to both internal and external customers
- Participate in ongoing training and professional development activities to enhance skills stay updated on industry trends and improve effectiveness in the role
Requirements
Who Were Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore in addition to having all the usual attributes of a great Marlowe Fire & Security employee such as; a positive attitude excellent communication skills well presented and professional at all times ability to work alone and as part of a team.. For this specific opportunity we are looking for candidates who offer:
- Willingness to work shift patterns that may often include unsociable hours. Shift patterns will typically amount to an average of 42 hours per week.
- Experience of working on computers including MS Office and Windows.
- Ability to communicate clearly and effectively.
- An SIA Front Line Public Space CCTV Licence is desirable.
Benefits
Our Commitment to Attracting Rewarding & Retaining Talent
At Marlowe Fire & Security we understand the pivotal role that fair compensation plays in the success of our team. Thats why were dedicated to providing exceptional remuneration packages that not only address the challenges of todays economic landscape but also include comprehensive benefits and incentives designed to enhance the wellbeing and prospects of our employees making their everyday lives more enjoyable and secure.
- Basic Salary 26666 per annum
- Royal London Pension
- Life Assurance 4x Salary
- Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme up to 1000 per referral unlimited referrals.
- Mental Health & Wellbeing Scheme
- Employee Recognition Scheme
- Development and progression opportunities
- Free secure onsite parking
A Little More About Marlowe Fire & Security
We proudly operate across the nation serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection Security & Building Management Systems sector. This collaboration allows us to share best practices access development academies and leverage Human Resource expertise all contributing to continuous improvement in this vital service industry.
Our Commitment: We are large enough to provide comprehensive industryleading solutions yet small enough to deliver a personal and caring service to each client.
Our Business Include:
- Alarm Communications
- Clymac
- FAFS Fire & Security
- Marlowe Kitchen Fire Suppression
- Morgan Fire Protection
- Marlowe Smoke Control
- Marlowe Fire & Security
Equal Opportunities
At Marlowe Fire & Security we cultivate a vibrant diverse and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means were here to support youif you need any adjustments to fully participate in the recruitment process just let us know. Together we can create a workplace where everyone thrives.
Right to Work
Regrettably we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status your application cannot be considered.
Employment Type
Full-Time
