Technology Coordinator Agency
Technology Coordinator Agency
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$ 65520 - 102731
1 Vacancy
Job Description
Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
Description
The City of Richmond Department of Emergency Communications Preparedness and Response is seeking qualified candidates for the position ofTechnology Coordinator (Agency)to join the Departments Technology Division to provide information technology application management and security. The selected candidate willneed expertlevel experience in ComputerAided Dispatch (CAD) servers services interfaces and associated applications with a heavy understanding of public safety and PSAP environments. As assigned work may include: evaluating designing configuring maintaining troubleshooting: mobile computer terminals CAD Mobile applications CAD web applications CAD console applications and CAD databases; providing technical leadership in the repair maintenance troubleshooting and tuning of computer and communications systems; managing hardware and system installations or upgrade projects; coordinating with vendors for installation and maintenance; assisting and instructing lower level technicians; inspecting the quality of work performed by contractors; developing and providing user training; maintaining system documentation; maintaining work order and asset records; and performing data backup and retrieval of both physical and virtual environments. Experience in VMWare environments is preferred.
Incumbents will provide technical support for Public Safety Answering Point (PSAP) computeraided dispatch (CAD) software/systems consoles mobile data emergency management and camera administration support. Work may Include camera installations emergency equipment installations inventory management; responding to emergencies and performing rotating oncall work.This position requires the availability to work overtime some weekends as necessary.This position is designated as Essential Personnel which means that the incumbent is required to work when the City is closed due to public emergencies critical or hazardous conditions or inclement weather.Duties include but are not limited to
- Support and maintain the computeraided dispatch software and systems.
- Provide technical assistance and support to dispatchers supervisors and other users of the 911 systems at the Emergency Communications Center.
- Support the Mobile Command Post for deployments and provide the first line of support for all technology on the vehicle.
- Support the Mobile Camera Trailer for deployments and provide the first line of support for all technology on the vehicle.
- Installations of new technology equipment in Public Safety vehicles.
- Installation of camera hardware and software.
- Support during and after hours for Emergency Operations Center (EOC) activations.
- Conduct annual inventory of all technology equipment in the department.
- Create and maintain technical documentation for both the technology staff and endusers.
- Perform routine system maintenance updates and upgrades to ensure functionality and compliance with regulatory standards. Troubleshoot and resolve systems issues minimizing downtime during emergencies.
- Test and deploy new features of technologies to improve system capabilities and efficiency.
- Maintain uptodate documentation of system configurations procedures and policies.
- Lead projects to upgrade or implement new 911 system components.
- Rotating schedule to provide afterhours oncall support for the department for technology needs.
Qualifications Special Certifications and Licenses
MINIMUM TRAINING AND EXPERIENCE:
- Associate degree in computer science or related field
- Three years of maintenance troubleshooting and repair experience in area of assignment
- Bachelors degree in computer science preferred
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
- Experience with administration of and supporting computeraided dispatch software or other Public Safety Systems and SQL database administration preferred
LICENSING CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:
- Some assignments may require a valid Drivers License with a satisfactory driving record and a valid Commonwealth of Virginia Drivers License within 30 days of hire.
- Incumbents assigned to telecommunications systems must have (preferred) or must obtain a FCC General Radiotelephone Operator License (GROL) within one year of hire.
- Some agencies may have other specific requirements.
KNOWLEDGE SKILLS AND ABILITIES:
TYPICAL KNOWLEDGE SKILLS AND ABILITIES: These are a representative sample; position assignments may vary.Knowledge (some combination of the following):
- Basic knowledge of assembly installation and use of Windows based PCs and servers
- Knowledge of general business practices
- City and state security policy and system access security levels
- Common computer programs such as Microsoft Office Suite as well as more specialized computer programs such as Visual Studio VCenter Microsoft Group Policy etc.
- Electronic databases and related software applications such as SQL server IIS web server ERP etc.
- Enterprise networking basics
- General knowledge of state software as it applies to access and installation
- General systems management and networking
- Information technology
- Office equipment such as network cables receivers computers security cameras etc.
- Process improvement
- Specific and advanced technical skills in area of focus such as SQL code reviews data security data modeling and design router configuration etc.
- Knowledge of computeraided dispatch administration preferred (Hexagon a plus)
- Familiarity with National Emergency Number Association (NENA) standards and FCC regulations
- Strong problemsolving communication and organizational skills
Skills (some combination of the following):
- Analyzing and resolving system related issues
- Assisting with Help Desk calls
- Communicating with various internal and external departments
- Creating reports (e.g. Crystal reports) from various data sources
- Documenting system issues and resolutions
- Ensuring data integrity
- Maintaining equipment
- Modifying batch runs when necessary
- Participating in peer reviews
- Performing business analysis
- Prioritizing work and assigned tasks
- Providing technical expertise in a variety of areas such as computer installations configuring and implementing PCs peripheral devices hardware software applications etc.
- Researching and resolving issues
- Assistingendusers with hardware and software related issues
- Troubleshooting
- Determining the frequency of database backups
- Using judgment and discretion to determine when problem requires onsite visitation
- Working with a variety of customers
- Writing functional specifications and technical documentation
- Oral and written communication
- Customer service
Abilities (some combination of the following):
- Multitask
- Organize
- Plan
- Analyze problems
- Problem solve
- Work in a team environment
Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly perform repetitive motions see hear talk and finger; frequently feel grasp lift walk stand reach crawl crouch kneel and stoop; and occasionally pull push balance and climb. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties this classification is considered to be light work exerting up to 20 pounds of force occasionally up to 10 pounds of force frequently and a negligible amount of force constantly to move objects.
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .
This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.
The City of Richmond Values Veterans.We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
Required Experience:
IC
Employment Type
Full-Time
